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Job Department: Student Services

Job department: Student Services

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Student Services Advisor, UDayton Global

Dayton , Ohio
Description

About Us

UDayton Global is an innovative partnership between the University of Dayton and Shorelight. Together, they created UDayton Global’s International Accelerator Program (IAP), which combines intensive English-language instruction with courses, programs, and additional support to help international students succeed. Offering programs for both undergraduate and graduate students, both on campus and through Shorelight’s LIVE technology, the IAP expands the university’s efforts to educate students from around the world and ensure positive outcomes.

 

The University of Dayton is a top-tier Catholic, Marianist research university that stands as a leader in higher education and one of the preeminent Catholic universities in the nation. It is one of the largest private universities in Ohio, with enrollment of more than 11,500 students, including more than 8,300 full-time undergraduates. The university employs approximately 2,600 full-time and part-time faculty and staff and is distinguished by strong academics, research, and community involvement.

 

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs and successfully execute support services catered to international students.  The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring.  Reporting to the Managing Director, SSAs are responsible for collaborating within the UDayton Global team to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

 

The SSA plans large and small events throughout the year so being a strategic problem solver who is exceptionally organized with strong attention to detail is essential.  He/She/They has a proven customer service approach to working with others, specifically with students, parents, program staff, and university administration.  The SSA has exceptional presentation and oral and written communication skills.  The SSA is a team player who can work independently, is comfortable multitasking, can change priorities to fit business needs, and manages time efficiently.

 

Essential Functions

Student Service

  • Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
  • Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
  • Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
  • Teach or coach first-year transitional programming if applicable

Relationship Management

  • Support key relationships at the university and at the partnership, including academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
  • Develop and maintain interdepartmental relationships with on-campus partners to guide and improve processes
  • Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems

Data and Technology

  • Maintain accurate records and reporting for assigned cohort of students
  • Track data around ancillary products (housing, health insurance, etc.) and inventory (swag, linen packs, etc.) and submit proposals to Managing Director for budget availability
  • Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
  • Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

 

Minimum Qualifications

  • Bachelor’s degree
  • Demonstrated interest in higher education advising, student services, or hospitality
  • Proven customer service skills
  • Demonstrated empathy in managing culturally sensitive situations
  • IT literacy (e.g., student information system or database, or customer relationship management systems)
  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

  • Master’s degree
  • Experience in higher education advising, student services, or hospitality
  • Experience working with students who face a variety of challenging academic, social, or other needs
  • Experience working with international students or customers in an administrative or academic capacity
  • Experience planning and organizing events
  • Experience working successfully with non-native English speakers

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Background Check Required — Education, Criminal, Identity

 

UDayton Global is an Equal Opportunity Employer.

Apply
Back to Careers Page

Student Service Director – Cleveland State Global

Cleveland , Ohio
Description

About Us

Cleveland State Global is a partnership between Cleveland State University and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at Cleveland State University.

 

Job Overview

The Student Services Director (SSD) develops and leads all aspects of student services for international students enrolled in Cleveland State Global programs.  The main responsibility of the role is to design and implement a strategic plan to support Cleveland State Global students’ academic engagement, social integration, and cross-cultural development in their new academic and social environment.

 

The SSD is a skilled team player who successfully develops support services catered to international students. The SSD is an experienced leader with an innovative approach to analysis, data-driven decision making, and problem solving. The SSD must leverage data and analysis to drive a strategic, high-impact student services organization in alignment with Cleveland State Global objectives. The SSD also possesses heightened interpersonal and customer service skills and leverages these skills to develop strategic relationships and work closely with university leaders and a range of administrators, partners, students, and parents. The SSD has a passion to deliver a high level of service to the students, and understand the holistic overlay of the academic, social, cultural, and emotional needs in the student lifecycle.  This role reports to the Managing Director.

 

Essential Functions

Student Service

  • In partnership with Managing Director, Academic Director and Shorelight leadership, develop programs that guide, prepare, and motivate students toward degree completion
  • Manage all Cleveland State Global student services, including student housing and dining, pre-arrival communication, arrival support services such as airport transfers, orientation programming, ongoing student services support, events calendar, coordination with university cultural associations, coordination of a student ambassador program and peer advising infrastructure, progression, matriculation, and the overall student experience
  • Maximize student retention and progression through active student participation in the program’s events, holistic advising, and tutoring as well as encouraging engagement in university events and clubs/organizations to foster a sense of belonging
  • Support Managing Director in the rollout of new program initiatives

 

Relationship Management

  • Liaise with and create mutually beneficial, scalable relationships with key contacts at the university, including the Managing Director, Academic Director, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
  • Foster external relations and partnerships that continually enhance the reputation and success of Cleveland State Global
  • Liaise with partnership Academic staff regularly to ensure effective and efficient processes to support student success such as tutoring structures, advising structures, students of concern communication and protocols etc.

 

Data and Technology

  • Ensure that systems and procedures are established and followed to maintain accurate records and reporting on all aspects of the program
  • Leverage data and analysis to continually assess student success and satisfaction in order to create the best possible experience for students

 

People Management

  • Supervise a team of Student Services Advisors (SSAs) responsible for holistic advising, student customer service, and program execution with a clear focus on student retention
  • Recruit, guide, and develop academic and administrative staff including talent management activities such as goal setting, performance reviews, ongoing feedback, and development planning

 

Minimum Qualifications

  • Bachelor’s degree
  • 2-5 years’ experience in higher education or hospitality
  • 2+ years’ experience working with students or customers in an administrative or academic capacity
  • Experience with Microsoft Office Suite
  • Hands-on approach to academic delivery, customer service, and business growth
  • Strategic and tactical planning expertise
  • Proven people and budget management skills
  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

 

Preferred Qualifications

  • Master’s degree
  • Experience coordinating international student support services or leading customer experience programs
  • Experience in program evaluation and assessment
  • Experience working successfully with non-native English speakers
  • Experience planning and organizing events
  • Experience working with class management tools and systems
  • Knowledge of Spanish, Mandarin, Arabic or Hindi

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

 

Cleveland State Global is an Equal Opportunity Employer.

Apply
Back to Careers Page

Student Services Advisor – UIC Global

Chicago , Illinois
Description

About Us

UIC Global is a partnership between the University of Illinois at Chicago (UIC) and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at UIC.

 

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs and successfully execute support services catered to international students.  The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring.  Reporting to the Student Services Manager, SSAs are responsible for collaborating within the UIC Global team to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

 

The SSA plans large and small events throughout the year so being a strategic problem solver who is exceptionally organized with strong attention to detail is essential.  He/She/They has a proven customer service approach to working with others, specifically with students, parents, program staff, and university administration.  The SSA has exceptional presentation and oral and written communication skills.  The SSA is a team player who can work independently, is comfortable multitasking, can change priorities to fit business needs, and manages time efficiently.

Essential Functions

Student Services

  • Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
  • Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
  • Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
  • Teach or coach first-year transitional programming if applicable 

Relationship Management

  • Support key relationships at the university and at the partnership, including academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
  • Develop and maintain interdepartmental relationships with on-campus partners to guide and improve processes
  • Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems

Data and Technology

  • Maintain accurate records and reporting for assigned cohort of students
  • Track data around ancillary products (housing, health insurance, etc.) and inventory (swag, linen packs, etc.) and submit proposals to Managing Director for budget availability
  • Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
  • Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

 

Minimum Qualifications

  • Bachelor’s degree
  • Demonstrated interest in higher education advising, student services, or hospitality
  • Proven customer service skills
  • Demonstrated empathy in managing culturally sensitive situations
  • IT literacy (e.g., student information system or database, or customer relationship management systems)
  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

  • Master’s degree
  • Experience in higher education advising, student services, or hospitality
  • Experience working with students who face a variety of challenging academic, social, or other needs
  • Experience working with international students or customers in an administrative or academic capacity
  • Experience planning and organizing events
  • Experience working successfully with non-native English speakers

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Background Check Required — Education, Criminal, Identity

 

UIC Global is an Equal Opportunity Employer.

Apply
Back to Careers Page

Student Services Advisor – Utah Global

Salt Lake City , Utah
United States ,
Description

About Us

Utah Global is a partnership between the University of Utah and Shorelight. In support of the University’s strategic plan of bringing the world to the USA and Utah Global to the world, the mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at the University of Utah.

 

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to the Student Success Manager (SSM), SSAs are responsible for collaborating with the SSM to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

 

The SSA is an energetic team player who successfully executes support services catered to international students. The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills and the ability to focus his or her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

 

Essential Functions

Student Services

  • Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
  • Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
  • Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
  • Teach or coach first-year transitional programming if applicable

 

Relationship Management

  • Support key relationships at the university and at the partnership, including academic teams, International Student & Scholar Services, Housing and Residential Education (HRE, Campus Housing), Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
  • Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems

 

Housing Management

  • Oversee the judicial process of students who have been given fines or need roommate conflict mediation
  • Manage housing budget under the supervision of the SSM or SSD where applicable
  • Place students into housing locations, keeping accurate and up-to-date housing inventory to meet predetermined occupancy goals
  • Supervise and train live-in residence staff in program housing
  • Debrief key stakeholders of housing and Satmetrix, implementing improvements as best practices

 

Data and Technology

  • Maintain accurate records and reporting for assigned cohort of students
  • Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
  • Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

 

Minimum Qualifications

  • Bachelor’s degree
  • Demonstrated interest in higher education advising, student services, or hospitality
  • Proven customer service skills
  • Demonstrated empathy in managing culturally sensitive situations
  • IT literacy (e.g., student information system or database, or customer relationship management systems)
  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

 

Preferred Qualifications

  • Master’s degree
  • Experience in higher education advising, student services, or hospitality
  • Experience working with students who face a variety of challenging academic, social, or other needs
  • Experience working with international students or customers in an administrative or academic capacity
  • Experience planning and organizing events
  • Experience working successfully with non-native English speakers
  • Knowledge of Spanish, Mandarin, Arabic, or Hindi

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Background Check Required — Education, Criminal, Identity

 

Utah Global is an Equal Opportunity Employer

Apply
Back to Careers Page

Student Services Advisor – UDayton Global

Dayton , Ohio
Description

About Us

UDayton Global is an innovative partnership between the University of Dayton and Shorelight. Together, they created UDayton Global’s International Accelerator Program (IAP), which combines intensive English-language instruction with courses, programs, and additional support to help international students succeed. Offering programs for both undergraduate and graduate students, both on campus and through Shorelight’s LIVE technology, the IAP expands the university’s efforts to educate students from around the world and ensure positive outcomes.

 

The University of Dayton is a top-tier Catholic, Marianist research university that stands as a leader in higher education and one of the preeminent Catholic universities in the nation. It is one of the largest private universities in Ohio, with enrollment of more than 11,500 students, including more than 8,300 full-time undergraduates. The university employs approximately 2,600 full-time and part-time faculty and staff and is distinguished by strong academics, research, and community involvement.

 

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs and successfully execute support services catered to international students.  The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring.  Reporting to the Managing Director, SSAs are responsible for collaborating within the UDayton Global team to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.
 
The SSA plans large and small events throughout the year so being a strategic problem solver who is exceptionally organized with strong attention to detail is essential.  He/She/They has a proven customer service approach to working with others, specifically with students, parents, program staff, and university administration.  The SSA has exceptional presentation and oral and written communication skills.  The SSA is a team player who can work independently, is comfortable multitasking, can change priorities to fit business needs, and manages time efficiently.

 

Essential Functions

Student Service

  • Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
  • Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
  • Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
  • Teach or coach first-year transitional programming if applicable

Relationship Management

  • Support key relationships at the university and at the partnership, including academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
  • Develop and maintain interdepartmental relationships with on-campus partners to guide and improve processes
  • Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems

 

Data and Technology

  • Maintain accurate records and reporting for assigned cohort of students
  • Track data around ancillary products (housing, health insurance, etc.) and inventory (swag, linen packs, etc.) and submit proposals to Managing Director for budget availability
  • Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
  • Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

 

Minimum Qualifications

  • Bachelor’s degree
  • Demonstrated interest in higher education advising, student services, or hospitality
  • Proven customer service skills
  • Demonstrated empathy in managing culturally sensitive situations
  • IT literacy (e.g., student information system or database, or customer relationship management systems)
  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

  • Master’s degree
  • Experience in higher education advising, student services, or hospitality
  • Experience working with students who face a variety of challenging academic, social, or other needs
  • Experience working with international students or customers in an administrative or academic capacity
  • Experience planning and organizing events
  • Experience working successfully with non-native English speakers

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

 

UDayton Global is an Equal Opportunity Employer.

Apply
Back to Careers Page

Student Services Advisor – American IAP

Washington , District of Columbia
Description

About Us

The International Accelerator Program (IAP) is a partnership between American University (AU) and Shorelight. To support the university’s strategic plan goal of bringing the world to AU and AU to the world, the mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at AU.

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to the Student Services Director (SSD), SSAs are responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

The SSA is an energetic team player who successfully executes support services catered to international students. The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills and the ability to focus his or her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Service

  • Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
  • Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
  • Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
  • Teach or coach first-year transitional programming if applicable

Relationship Management

  • Support key relationships at the university and at the partnership, including academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
  • Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems

Data and Technology

  • Maintain accurate records and reporting for assigned cohort of students
  • Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
  • Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

Minimum Qualifications

  • Master’s degree
  • Demonstrated interest in higher education advising, student services, or hospitality
  • Proven customer service skills
  • Demonstrated empathy in managing culturally sensitive situations
  • IT literacy (e.g., student information system or database, or customer relationship management systems)
  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

  • Experience in higher education advising, student services, or hospitality
  • Experience working with students who face a variety of challenging academic, social, or other needs
  • Experience working with international students or customers in an administrative or academic capacity
  • Experience planning and organizing events
  • Experience working successfully with non-native English speakers
  • Knowledge of Spanish, Mandarin, Arabic, or Hindi

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

American IAP is an Equal Opportunity Employer.

Apply
Back to Careers Page

Student Services Advisor

Stockton , California
Description

About Us

UOP International is a collaboration between the University of the Pacific (Pacific) and Shorelight.  Our mission is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at Pacific.

 

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to the Student Services Manager (SSM), SSAs are responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

 

The SSA is an energetic team player who successfully executes support services catered to international students. The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills and the ability to focus his or her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

 

Essential Functions
Student Service

  • Guide, prepare, and motivate students to a successful undergraduate or graduate experience and

degree completion

  • Deliver exceptional student services, beginning with pre-arrival processes, airport transfers,

orientation programming, ongoing student services support, and student acculturation into the

university providing a strong foundation for the student’s academic success

  • Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other

areas

  • Assist in the development, promotion, and implementation of programs to support student

retention and socialization/acculturation; assist in the design and implementation of orientation

programming

  • Teach or coach first-year transitional programming if applicable

 

Relationship Management

  • Support key relationships at the university and at the partnership, including academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
  • Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems

 

Data and Technology

  • Maintain accurate records and reporting for assigned cohort of students
  • Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
  • Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

 

 

Minimum Qualifications

  • Bachelor’s degree
  • Demonstrated interest in higher education advising, student services, or hospitality
  • Proven customer service skills
  • Demonstrated empathy in managing culturally sensitive situations
  • IT literacy (e.g., student information system or database, or customer relationship management

systems)

  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

 

Preferred Qualifications

  • Master’s degree
  • Experience in higher education advising, student services, or hospitality
  • Experience working with students who face a variety of challenging academic, social, or other

needs

  • Experience working with international students or customers in an administrative or academic

capacity

  • Experience planning and organizing events
  • Experience working successfully with non-native English speakers
  • Knowledge of Spanish, Mandarin, Arabic, or Hindi

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Background Check Required–Education, Criminal, Identity

UOP International is an Equal Opportunity Employer.

Apply
Back to Careers Page

Student Success Coordinator

Mumbai , India
Description

Program Coordinator / Student Success Coordinator

 

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

 

Job Overview

The Program (Student Success) Coordinator provides support to international students enrolling in first year academic programs in partnership with US universities, and handles administrative tasks to support the campus-based teams. The position will work remotely to connect with students during the months prior to arrival to campus, preparing them for life in the US and enrollment at their university. The Program Coordinator will be a self-starter who enjoys working independently to contribute to team goals. The Program Coordinator will have excellent customer service skills with the ability to focus attention on individual students and identify their unique needs. The PC also possesses the interpersonal, intercultural, organizational, and leadership skills necessary to work closely and lead projects with various stakeholders around the world, including students, program staff, and interdepartmental colleagues.

 

Essential Functions

Operations and Data Management

• Contribute to the design and delivery of student services that provide a strong foundation for optimal student experience in collaboration with campus team
• Ensure pre-arrival checklist items are completed, including placement testing and online orientation modules
• Promote specific ancillary products and services that facilitate smooth arrival and integration into US life (travel agent services, sim cards, bank accounts, dorm essentials, etc.)
• Collect student travel itineraries and track arrival status
• Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience during pre-arrival and arrival stages
• Ensure that systems and procedures are followed and technology is used to streamline processes
• Maintain accurate and up-to-date student records with a focus on data integrity
• Manage multiple to-do lists with projects in collaboration with key stakeholders, with special emphasis on meeting deadlines and hitting targets
• Collaborate with technology team to provide support to students on virtual platforms 
• Contribute to creation and implementation of new projects as the need arises 

 

Student Services & Relationship Management

• Deliver exceptional student customer service and follow-up during the pre-arrival phase of the student journey
• Manage communication to students about program preparation, changes to schedule, and technology updates
• Guide, prepare, and motivate students during their pre-arrival checklist process
• Impact student conversion and student success by actively monitoring student engagement and providing feedback to relevant teams
• Lead special projects in collaboration with university partners
• Provide language support as necessary
• Provide other student services as needed

 

Required Qualifications

• Bilingual Hindi and English speaker, with professional proficiency in English required (preferably IELTS 7.0, TOEFL 90+)
• Bachelor’s degree 
• 1-3 years of full-time work experience
• Ability to work flexible hours across multiple time zones
• Strong interpersonal and intercultural skills to work with students, parents, program staff, and faculty
• Energetic and motivated professional with strong organizational skills
• Able to work independently to contribute to team goals with focus on deadlines and targets
• Excellent communication skills, both written and verbal

 

Preferred Qualifications

• Experience in education industry
• Experience using or supporting classroom or office technology
• Experience with distance or online learning is preferred
• Experience in higher education advising, student services, customer service, or hospitality
Apply
Back to Careers Page

Student Services Advisor – Utah Global

Salt Lake City , Utah
United States ,
Description

About Us

Utah Global is a partnership between the University of Utah and Shorelight. In support of the University’s strategic plan of bringing the world to the USA and Utah Global to the world, the mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at the University of Utah.

 

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to the Student Success Manager (SSM), SSAs are responsible for collaborating with the SSM to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

 

The SSA is an energetic team player who successfully executes support services catered to international students. The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills and the ability to focus his or her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

 

Essential Functions

Student Services

  • Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
  • Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
  • Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
  • Teach or coach first-year transitional programming if applicable

 

Relationship Management

  • Support key relationships at the university and at the partnership, including academic teams, International Student & Scholar Services, Housing and Residential Education (HRE, Campus Housing), Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
  • Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems

 

Housing Management

  • Oversee the judicial process of students who have been given fines or need roommate conflict mediation
  • Manage housing budget under the supervision of the SSM or SSD where applicable
  • Place students into housing locations, keeping accurate and up-to-date housing inventory to meet predetermined occupancy goals
  • Supervise and train live-in residence staff in program housing
  • Debrief key stakeholders of housing and Satmetrix, implementing improvements as best practices

 

Data and Technology

  • Maintain accurate records and reporting for assigned cohort of students
  • Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
  • Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

 

Minimum Qualifications

  • Bachelor’s degree
  • Demonstrated interest in higher education advising, student services, or hospitality
  • Proven customer service skills
  • Demonstrated empathy in managing culturally sensitive situations
  • IT literacy (e.g., student information system or database, or customer relationship management systems)
  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

 

Preferred Qualifications

  • Master’s degree
  • Experience in higher education advising, student services, or hospitality
  • Experience working with students who face a variety of challenging academic, social, or other needs
  • Experience working with international students or customers in an administrative or academic capacity
  • Experience planning and organizing events
  • Experience working successfully with non-native English speakers
  • Knowledge of Spanish, Mandarin, Arabic, or Hindi

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Background Check Required — Education, Criminal, Identity

 

Utah Global is an Equal Opportunity Employer

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