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Accommodations Coordinator – Auburn Global

Auburn , Alabama

Description

About Us

Auburn Global is a partnership between Auburn University and Shorelight. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their Auburn degrees.

Job Overview

The Accommodations Coordinator works closely with the student services team to acquire accommodations, make off-campus housing assignments, manage meal planning, and manage accommodations for students enrolled in the International Accelerator Program. The Accommodations Coordinator organizes key elements of program housing, facilitates assignments for incoming students, and maintains operations and high-quality management in housing. He/She/They respond to a variety of student needs in off-campus program housing so being physically present in housing facility and the ability to work non-traditional business hours in an on-duty/on-call capacity is critical. This role reports to the Student Services Director.

The Accommodations Coordinator is an energetic team player who demonstrates a strong commitment to the specialized program and has a dedicated focus on high-level customer service. The Accommodations Coordinator manages accommodation services catered to international students so the ability to work in a diverse environment and exhibit cross-cultural competence and understanding is critical. He/She/They is comfortable multitasking, adjusts quickly to shifting priorities, and manages time efficiently. The Accommodations Coordinator has strong problem-solving skills, pays close attention to detail, and has outstanding oral and written communication. Exceptional interpersonal skills with demonstrated tact, patience, sensitivity, and diplomacy, particularly with non-native English speakers, is essential.

Essential Functions

Housing Administration Management

Ensure housing assignments are complete and housing spaces are ready for student arrivals
Coordinate with vendors for furniture, housewares, linen packs, and other assignment needs
Oversee and track key distributions, including maintaining records for lockouts and lost key replacement as needed
Oversee biweekly health and safety inspections along with recording and tracking student-reported maintenance issues to ensure a timely response by the housing vendors
Provide administrative reports on facilities, resident interactions, and housing assignments as well as manage documentation for fines and other invoices
Maintain data of housing locations and keeping accurate records of available space, including emergency contact information
Maintain a current accurate record of all inventory data, student placement, maintenance records, bed availability dates, etc. to ensure contracted beds are at a maximum occupancy
Coordinate with Marketing to develop content regarding housing, including brochures, reports, forms, and other educational materials
Track and report on occupancy and housing availability based on student progression

Residence Life Management

Manage meal planning, including coordinating student orders with vendors for accurate delivery
Foster residential community clarifying community outcomes and crafting complimentary programmatic events that underscore diversity, inclusion, respect, and personal ownership within the community
Partner with student services team to execute residence engagement strategies
Support student learning of community conduct standards, facilitate apartment contract meetings, and serve as first-level contact in resolving roommate conflicts
Oversee the judicial process of residence students ranging from fines, behavioral contracts, and community service to eviction
Oversee residence advisor team in the enforcement of community standards
Train residence life staff on conflict resolution and student conduct policies and procedures
Liaise with student services team on at-risk students

Incident and Emergency Response

Manage on-duty phone line and being respond to emergencies in a timely manner
Work in conjunction with student services team and appropriate campus partners to provide and coordinate crisis response and support to students as well as to coordinate emergency/crisis response to the rest of the university
Serve as an official campus authority for the Clery Act and mandatory reporter for Title IX issues
Provide timely and accurate notification and reporting using provided platforms
Attend campus functions, student programs, and after-hours emergency response
Serve in on-duty capacity for a portion or all of holiday breaks when university offices are closed

Minimum Qualifications

Bachelor’s degree
1-2 years supervisory experience
Experience managing accommodation services
Ability to work limited evenings and weekends

Preferred Qualifications

Resident life experience
Existing knowledge/familiarity with federal regulations (e.g., Clery Act)
Familiarity with Salesforce, Google Docs, and SmartSheet
Experience working with international students

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Auburn Global is an Equal Opportunity Employer.

Apply

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Student Services Advisor – CSU

Cleveland , Ohio

Description

About Us

Cleveland State Global is a partnership between Cleveland State University and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at Cleveland State University.

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to the Student Services Director (SSD), SSAs are responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

The SSA is an energetic team player who successfully executes support services catered to international students. The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills and the ability to focus his or her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Service

Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
Teach or coach first-year transitional programming if applicable

Relationship Management

Support key relationships at the university and at the partnership, including academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems

Data and Technology

Maintain accurate records and reporting for assigned cohort of students
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

Minimum Qualifications

Master’s degree
Demonstrated interest in higher education advising, student services, or hospitality
Proven customer service skills
Demonstrated empathy in managing culturally sensitive situations
IT literacy (e.g., student information system or database, or customer relationship management systems)
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Experience in higher education advising, student services, or hospitality
Experience working with students who face a variety of challenging academic, social, or other needs
Experience working with international students or customers in an administrative or academic capacity
Experience planning and organizing events
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic, or Hindi

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

Cleveland State Global is an Equal Opportunity Employer.

Apply

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Student Services Advisor – FIU Global First Year

Miami , Florida

Description

About Us
The Global First Year is a partnership between Florida International University (FIU) and Shorelight. The Global First Year combines English language instruction and support with academic instruction and acculturation. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their FIU degrees.

Job Overview
Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to the Student Services Director (SSD), SSAs are responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

Essential Functions
Student Service

Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
Teach or coach first-year transitional programming if applicable

Relationship Management

Support key relationships at the university and at the partnership, including academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems

Data and Technology

Maintain accurate records and reporting for assigned cohort of students
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

Minimum Qualifications

Bachelor’s degree
Demonstrated interest in higher education advising, student services, or hospitality
Proven customer service skills
Demonstrated empathy in managing culturally sensitive situations
IT literacy (e.g., student information system or database, or customer relationship management systems)
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience in higher education advising, student services, or hospitality
Experience working with students who face a variety of challenging academic, social, or other needs
Experience working with international students or customers in an administrative or academic capacity
Experience planning and organizing events
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic, or Hindi

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

FIU Global First Year is an Equal Opportunity Employer.

Apply

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Accommodations Manager – UIC Global

Chicago , Illinois

Description

About Us

UIC Global is a partnership between the University of Illinois at Chicago (UIC) and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at UIC.

Job Overview

The Accommodations Manager (AM) proactively manages the student housing and accommodation catered to international students enrolled in International Accelerator Programs. The AM designs and maintains dynamic data systems that track room housing rosters, schedules inspections and cleaning services, and manages live-in resident staff.

The Accommodations Manager is an energetic team player who takes initiative and has excellent interpersonal skills. He/She/They is comfortable multitasking, adjusts quickly to shifting priorities, and has a strong attention to detail. The AM is a skilled problem solver who demonstrates tact, patience, and diplomacy, particularly with non-native English speakers. Exceptional customer service, organizational skills, and oral and written communication are critical.

Essential Functions

Housing Administration Management

Lead pre-arrival process to ensure housing assignments are prepared, including but not limited to booking and confirming arrival reservations, making housing assignments, and executing room set-up lists as well as managing punch card
Collaborate with Student Service Team in updating ancillary products, including activation and continuation of dining, insurance, and other services delivered to students
Develop and manage a dynamic system to oversee regular housing inspection schedules and follow-up on remediation as necessary through third-party vendor networks
Place students into housing locations, keeping accurate and up-to-date housing inventory to assist in forecasting exercises
Oversee maintenance of accurate records for student addresses; generate forms and information to students in housing to facilitate move-in and move-out
Liaise with the Student Services Team and Resident Assistants on the orientation/intake process, planning engagement activities at housing locations, resident verifications, room checks, and intervention
Create and maintain a resident handbook that aligns with the university’s Code of Conduct
Coach resident team on implementing a more positive culture of remediation with students based on the resident handbook rather than fines/fees

Facilities Management

Oversee third-party property management services to assure execution of items escalated for remediation; conducting follow up as needed
Manage local cleaning service companies on cleaning and room turnover
Lead the formulation and maintenance of housing policies and procedures, which may include eligibility, lease agreements, petitions, emergency or temporary housing, and riders to leases

People Management

Recruit, develop, and retain team members to ensure productivity and engagement
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organizational goals
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values

Minimum Qualifications

Bachelor’s Degree in Business Administration, Hospitality Management or related field
Experience working in Hospitality Operations Management
Demonstrated advanced knowledge of the Microsoft Office Suite, particularly Excel
Excellent data management skills, including an understanding of how to create and maintain complex databases and produce reports as needed
Experience working in lease administration, portfolio management, property management or three years of experience working in a university based international student pathway program
Eligibility to work in the United States without sponsorship

Preferred Qualifications

Master’s degree in Business Administration, Higher Education Administration, Hospitality Management, or related field
Experience working successfully with non-native speakers of English
Experience working with Salesforce or other CRM software to produce reports and maintain accurate data

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

UIC Global is an Equal Opportunity Employer.

Apply

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Accommodations Manager – CSU Global

Cleveland , Ohio

Description

About Us

Job Overview

Essential Functions

Housing Administration Management

Lead pre-arrival process to ensure housing assignments are prepared, including but not limited to booking and confirming arrival reservations, making housing assignments, and executing room set-up lists as well as managing punch card

Collaborate with Student Service Team in updating ancillary products, including activation and continuation of dining, insurance, and other services delivered to students

Develop and manage a dynamic system to oversee regular housing inspection schedules and follow-up on remediation as necessary through third-party vendor networks

Place students into housing locations, keeping accurate and up-to-date housing inventory to assist in forecasting exercises

Oversee maintenance of accurate records for student addresses; generate forms and information to students in housing to facilitate move-in and move-out

Liaise with the Student Services Team and Resident Assistants on the orientation/intake process, planning engagement activities at housing locations, resident verifications, room checks, and intervention

Facilities Management

Oversee third-party property management services to assure execution of items escalated for remediation; conducting follow up as needed

Manage local cleaning service companies on cleaning and room turnover
Lead the formulation and maintenance of housing policies and procedures, which may include eligibility, lease agreements, petitions, emergency or temporary housing, and riders to leases

People Management

Recruit, develop, and retain team members to ensure productivity and engagement

Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organizational goals

Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values

Minimum Qualifications

Bachelor’s Degree in Business Administration, Hospitality Management or related field

Experience working in Hospitality Operations Management

Demonstrated advanced knowledge of the Microsoft Office Suite, particularly Excel

Excellent data management skills, including an understanding of how to create and maintain complex databases and produce reports as needed

Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level

Experience working in lease administration, portfolio management, property management or three years of experience working in a university based international student pathway program

Exceptional interpersonal, communication, and presentation skills

Eligibility to work in the United States without sponsorship

Preferred Qualifications

Master’s degree in Business Administration, Higher Education Administration, Hospitality Management, or related field

Experience working successfully with non-native speakers of English

Experience working with Salesforce or other CRM software to produce reports and maintain accurate data

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

Cleveland State is an Equal Opportunity Employer.

Apply

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Accommodations Coordinator – CSU Global

Cleveland , Ohio

Description

About Us

Job Overview

The Accommodations Coordinator works closely with the student services team to acquire accommodations, make off-campus housing assignments, and manage accommodations for students enrolled in the International Accelerator Program. The Accommodations Coordinator organizes key elements of program housing, facilitates assignments for incoming students, and maintains operations and high-quality management in housing. He/She/They respond to a variety of student needs in off-campus program housing so being physically present in housing facility and the ability to work non-traditional business hours in an on-duty/on-call capacity is critical. This role reports to the Accommodations Manager

Essential Functions

Housing Administration Management

Ensure housing assignments are complete and housing spaces are ready for student arrivals
Coordinate with vendors for furniture, housewares, linen packs, and other assignment needs
Oversee and track key distributions, including maintaining records for lockouts and lost key replacement as needed
Oversee biweekly health and safety inspections
Provide administrative reports on facilities, resident interactions, and housing assignments as well as manage documentation for fines and other invoices
Maintain data of housing locations and keeping accurate records of available space, including emergency contact information
Maintain a current accurate record of all inventory data, student placement, maintenance records, bed availability dates, etc. to ensure contracted beds are at a maximum occupancy
Coordinate with Marketing to develop content regarding housing, including brochures, reports, forms, and other educational materials
Track and report on occupancy and housing availability based on student progression

Residence Life Management

Foster residential community clarifying community outcomes and crafting complimentary programmatic events that underscore diversity, inclusion, respect, and personal ownership within the community
Partner with student services team to execute residence engagement strategies
Support student learning of community conduct standards, facilitate apartment contract meetings, and serve as first-level contact in resolving roommate conflicts
Oversee the judicial process of residence students ranging from fines, behavioral contracts, and community service to eviction
Oversee residence advisor team in the enforcement of community standards
Train residence life staff on conflict resolution and student conduct policies and procedures
Liaise with student services team on at-risk students

Incident and Emergency Response

Manage on-duty phone line and being respond to emergencies in a timely manner
Work in conjunction with student services team and appropriate campus partners to provide and coordinate crisis response and support to students as well as to coordinate emergency/crisis response to the rest of the university
Serve as an official campus authority for the Clery Act and mandatory reporter for Title IX issues
Provide timely and accurate notification and reporting using provided platforms
Attend campus functions, student programs, and after-hours emergency response
Serve in on-duty capacity for a portion or all of holiday breaks when university offices are closed

Minimum Qualifications

Bachelor’s degree
1-2 years supervisory experience
Experience managing accommodation services catered to international students
Ability to work evenings and weekends

Preferred Qualifications

Resident life experience
Existing knowledge/familiarity with federal regulations (e.g., Clery Act)
Familiarity with Salesforce, Google Docs, and SmartSheet

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Cleveland State is an Equal Opportunity Employer.

Apply

Back to Careers Page

Student Services Director – Adelphi International

Garden City , New York

Description

About Us

Adelphi International is a partnership between Adelphi University and Shorelight Education. The mission of the International Accelerator Program (IAP) is to immerse international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their degrees.

Job Overview

The Student Services Director (SSD) develops and leads all aspects of student services for international students enrolled in Adelphi International programs. The main responsibility of this role is to design and implement a strategic plan to support Adelphi International students’ academic engagement, social integration, and cross-cultural development in their new academic and social environment.

The SSD is a skilled team player who successfully develops support services catered to international students. The SSD is an experienced and flexible leader with an innovative approach to analysis, data-driven decision making, and complex problem solving. The SSD leverages data and analysis to drive a strategic, high-impact student services organization in alignment with Adelphi International objectives. The SSD also possesses heightened interpersonal and customer service skills and leverages these skills to develop strategic relationships and work closely with university leaders and a range of administrators, partners, students, and parents. The SSD has a passion to deliver a high level of service to the students, and understand the holistic overlay of the academic, social, cultural, and emotional needs in the student lifecycle. Creative-thinking abilities with a heightened sense of accountability and ownership of all things related to students is critical. The SSD reports to the Managing Director.

Essential Functions

Student Service

In partnership with Managing Director, Academic Director and Shorelight leadership, develop programs that guide, prepare, and motivate students toward degree completion
Manage all Adelphi International student services, including student housing and dining, pre-arrival communication, arrival support services such as airport transfers, orientation programming, ongoing student services support, events calendar, coordination with university cultural associations, coordination of a student ambassador program and peer advising infrastructure, progression, matriculation, and the overall student experience
Maximize student retention and progression through active student participation in the program’s events, holistic advising, and tutoring as well as encouraging engagement in university events and clubs/organizations to foster a sense of belonging
Support Managing Director in the rollout of new program initiatives

People Management

Recruit, develop, and retain team members to ensure productivity and engagement
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values

Relationship Management

Liaise with and create mutually beneficial, scalable relationships with key contacts at the university, including the Managing Director, Academic Director, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
Foster external relations and partnerships that continually enhance the reputation and success of Adelphi International
Liaise with partnership Academic staff regularly to ensure effective and efficient processes to support student success such as tutoring structures, advising structures, students of concern communication and protocols etc.

Data and Technology

Ensure that systems and procedures are established and followed to maintain accurate records and reporting on all aspects of the program
Leverage data and analysis to continually assess student success and satisfaction in order to create the best possible experience for students

Minimum Qualifications

Bachelor’s degree
2-5 years’ experience in higher education or hospitality
2+ years’ experience working with students or customers in an administrative or academic capacity
Experience with Microsoft Office Suite
Hands-on approach to academic delivery, customer service, and business growth
Proven people and budget management skills
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience coordinating international student support services or leading customer experience programs
Experience in program evaluation and assessment
Experience working successfully with non-native English speakers
Experience planning and organizing events
Experience working with class management tools and systems
Knowledge of Spanish, Mandarin, Arabic or Hindi

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Adelphi International is an Equal Opportunity Employer.

Apply

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Program Coordinator, LATAM

Bogota , Colombia

Bogota , Colombia , Colombia

Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Program Coordinator (PC) supports student service programs for international students. PC is responsible for collaborating with the campus and Operations Manager to support students’ academic engagement, social integration, and cross- cultural development in their new academic and social environment. A Program Coordinator is an energetic team player who can successfully execute support services catered to international students.

The Program Coordinator has excellent customer service skills, and the ability to focus his/her attention on individual students as they are guided through the program virtually. The PC also possesses the interpersonal and intercultural skills necessary to work closely both in person and virtually with students, program staff, and university administration.

Essential Functions

Student Services & Relationship Management

Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, on-going virtual student services support, and student acculturation into the university
Contribute to the design and delivery of services that provide a strong foundation for the student’s academic success
Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency and interpersonal relationships
Manage communication to students about program preparation, changes to schedule, and technology updates
Manage student success by actively monitoring student engagement and providing feedback to program teams
Foster community-building among students by organizing and executing activities and events both online and in person

Technology

Maintain accurate records and reporting for assigned cohort of students
Contribute to student services operations to ensure that systems and procedures are followed, and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience

Minimum Qualifications

Bilingual Spanish and English speaker, with professional proficiency in English required (preferably IELTS 7.0, TOEFL 90+)
Bachelor’s degree and 1-3 years of full-time work experience
Ability to work flexible hours, depending on class and student schedule
Demonstrated interest or experience in higher education advising, student services, customer service, or hospitality
Strong interpersonal and intercultural skills to work with students, parents, program staff, and faculty
Energetic and motivated professional with strong organizational skills
Excellent communication skills, both written and verbal
Demonstrated flexibility and interpersonal communication skills
Problem-solving, decision-making, and creative-thinking abilities
Eligibility to work in LATAM without sponsorship

Preferred Qualifications

Experience in education industry
Advanced Excel and Sales force knowledge
Experience with distance or online learning is preferred
Experience working successfully with non-native English speakers

Shorelight Education is an Equal Opportunity Employer.

Apply

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Student Services Manager – UIC Global

Chicago , Illinois

Description

About Us

Job Overview

The Student Services Manager (SSM) supports all aspects of student success for international students enrolled in UIC Global programs and reports to the Managing Director. The main responsibility of this role is to carry out parts of a strategic plan that supports students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

This skilled team player successfully implements support services catered to international students. The SSM is an entry-level manager role with an innovative approach to analysis, data-driven decision making, and problem solving. He/she/they understand the holistic overlay of the academic, social, and emotional needs in the student life cycle. Having a hands-on approach to academic delivery, customer service, and business growth is essential to successful collaboration with internal and external stakeholders, university administrators, students, and parents.

Essential Functions

Student Success

Assist in developing programs that guide, prepare, and motivate students toward degree completion
Oversee the student success team in delivering key service components of the student experience, including student housing and dining, pre-arrival communication, arrival support services, orientation programming, general academic and ongoing student success support, and the overall student experience
Handle special student cases, including students experiencing significant personal and academic difficulties
Deliver exceptional student support, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation.
Teach or coach first-year transitional programming if applicable

People Management

Recruit, develop, and retain team members and student workers to ensure productivity and engagement
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
Provide coaching, counseling, and corrective action (when necessary) to team members Foster a culture that reflects Shorelight’s values

Partnership Management

Co-Chair Student Services, Operations and Infrastructure Committee (SSOIC)

Data and Technology

Collaborate with the MD and Academic team on data collection and analysis
Provide required data and information to internal and external stakeholders, with an eye toward strategically planning future retention activities and creating the best possible experience for students
Contribute to student services operations to ensure that systems and procedures are followed, and technology is used to streamline systems and procedures; assist in the creation of new student services–related processes

Minimum Qualifications

Bachelor’s degree
2+ years’ experience in higher education or student-facing equivalent
Experience working with international students or customers in an administrative or academic capacity
Proven customer service skills
Demonstrated empathy in managing culturally sensitive situations
IT literacy (e.g., student information system or database, or customer relationship management systems)
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Proven people management skills
Experience in program evaluation and assessment
Experience working with students who face a variety of challenging academic, social, or other needs
Experience working with international students or customers in an administrative or academic capacity
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic, or Hindi

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

UIC Global is an Equal Opportunity Employer.

Apply