Job Department: Student Services

About Us

UIC Global is a partnership between the University of Illinois at Chicago (UIC) and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at UIC.

Job Overview

Student Success Manager (SSM) supports all aspects of student success for international students enrolled in UIC Global programs and reports to a member of the Partnership leadership team. The main responsibility of this role is to carry out parts of a strategic plan that supports students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

This skilled team player successfully implements support services catered to international students. The SSM is an entry-level manager role with an innovative approach to analysis, data-driven decision making, and problem solving. He/she/they understand the holistic overlay of the academic, social, and emotional needs in the student life-cycle. Having a hands-on approach to academic delivery, customer service, and business growth is essential to successful collaboration with internal and external stakeholders, university administrators, students, and parents.

Essential Functions
Student Success

• Assist in developing programs that guide, prepare, and motivate students toward degree completion
• Oversee the student success team in delivering key service components of the student experience, including student housing and dining, pre-arrival communication, arrival support services, orientation programming, general academic and ongoing student success support, and the overall student experience
• Handle special student cases, including students experiencing significant personal and academic difficulties
• Deliver exceptional student support, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
• Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
• Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation.
• Teach or coach first-year transitional programming if applicable
• Collaboratively help oversee advising approach and system to help meet program completion and retention metrics.  

People Management

• Recruit, develop, and retain team members and student workers to ensure productivity and engagement
• Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
• Provide coaching, counseling, and corrective action (when necessary) to team members
• Foster a culture that reflects Shorelight’s values

 Partnership Management

• Co-Chair Student Services, Operations and Infrastructure Committee (SSOIC)

Data and Technology

• Collaborate with the MD and Academic team on data collection and analysis
• Provide required data and information to internal and external stakeholders, with an eye toward strategically planning future retention activities and creating the best possible experience for students
• Contribute to student services operations to ensure that systems and procedures are followed, and technology is used to streamline systems and procedures; assist in the creation of new student services–related processes

Minimum Qualifications

• Bachelor’s degree
• 2+ years’ experience in higher education or student-facing equivalent
• Experience working with international students or customers in an administrative or academic capacity
• Proven customer service skills
• Demonstrated empathy in managing culturally sensitive situations
• IT literacy (e.g., student information system or database, or customer relationship management systems)
• Ability to work evening and weekend hours as needed
• Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

• Master’s degree
• Proven people management skills
• Experience in program evaluation and assessment
• Experience working with students who face a variety of challenging academic, social, or other needs
• Experience working with international students or customers in an administrative or academic capacity
• Experience working successfully with non-native English speakers
• Knowledge of Spanish, Mandarin, Arabic, or Hindi

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

UIC Global is an Equal Opportunity Employer.

About Us

UIC Global is a partnership between the University of Illinois at Chicago (UIC) and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at UIC.

Job Overview

The SSA is an energetic team player who successfully executes support services catered to international students. The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills and the ability to focus his or her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions
Student Service

• Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
• Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
• Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
• Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
• Teach or coach first-year transitional programming if applicable 

Relationship Management

• Support key relationships at the university and at the partnership, including academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
• Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems 

Data and Technology

• Maintain accurate records and reporting for assigned cohort of students
• Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
• Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

Minimum Qualifications

• Bachelor’s degree
• Demonstrated interest in higher education advising, student services, or hospitality
• Proven customer service skills
• Demonstrated empathy in managing culturally sensitive situations
• IT literacy (e.g., student information system or database, or customer relationship management systems)
• Ability to work evening and weekend hours as needed
• Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

• Master’s degree
• Experience in higher education advising, student services, or hospitality
• Experience working with students who face a variety of challenging academic, social, or other needs
• Experience working with international students or customers in an administrative or academic capacity
• Experience planning and organizing events
• Experience working successfully with non-native English speakers
• Knowledge of Spanish, Mandarin, Arabic, or Hindi

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

UIC Global is an Equal Opportunity Employer.

About Us

UIC Global  is a partnership between the University of Illinois at Chicago) and Shorelight. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees.

Job Overview

UIC Global seeks a Career Accelerator Program (CAP) Advisor to work directly with students in career preparation and professional development activities.  Reporting to the Academic Director with a dotted line to the Director of the Career Accelerator, the CAP Advisor is responsible for conducting one-on-one career coaching appointments; teaching educational workshops, presentations, and career-related courses; coordinating career outreach programs and events; and working on special projects that address the career development needs of our students.

Successful candidates will be skilled team players who can successfully take ownership and accountability for career coaching, advising, and program development including collaboration with IAP staff and the UIC Global Career Center to integrate with existing Academic, Student Support, and Career activities. 

 Essential Functions

Coaching

• Assist students in navigating the career development, planning and implementation process by leading undergraduate students through the CAP
• Design, present and/or coordinate career-related workshops and classroom presentations with enthusiasm and creativity
• Conduct one-on-one progress and coaching sessions
• Work to continuously improve the CAP experience
• Utilize discretion and independent judgment while working with confidential and sensitive student information during the career orientation, program adoption and career coaching process
• Inspire change in students by guiding them on how to learn from previous experiences, make career-related decisions and increase career-related self-efficacy

Collaboration

• Liaise with all areas of the University to include career development, experiential education, employer relations, and operations, ensuring that existing services are leveraged and integrated
• Coordinate with the University’s Career Services, Schools and Colleges to:
  • Conduct career exploration and experiential education activities such as job shadowing and externships
  • Track participation of and contact with students, and share relevant data with the career services team

Program Implementation

• Manage CAP materials, including but not limited to:
  • Salesforce student profiles
  • Advising forms and progression trackers
  • Appointment and workshop attendance
• Collaborate with CAP Manager and, where appropriate, the Career Accelerator Director, recommending additional workshops, presentations and tools that might enhance the student experience and learning journey
• Connect and maintain open channels of communication with campus leadership teams, key university-partner staff and Shorelight colleagues
• Lead information sessions and opt-in processing for the CAP
• Ensure student preparedness for participation in career planning and major decision making

Minimum Qualifications

• Bachelor’s degree
• One year of teaching, training, or group facilitation experience
• Experience working with international students and ability to exhibit cross-cultural awareness and understanding
• Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

• Technical aptitude and experience with spreadsheets and/or databases
• Excellent written communication skills as evidenced by application materials
• Ability to publicly represent Shorelight and partner institutions at events and seminars
• Hands-on approach to customer service and business growth

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 Background Check Required–Education, Criminal, Identity

 UIC Global is an Equal Opportunity Employer.

UIC Global – Student Service Advisor
Chicago, IL

UIC Global  is a partnership between the University of Illinois at Chicago) and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees.

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to Student Services Director,SSAs are responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross- cultural development in their new academic and social environment.

The Student Service Advisor is an energetic team player who can successfully execute support services catered to international students. The primary responsibility of the SSA is to deliver high-quality co-curricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills, and the ability to focus his/her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Service

• Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion.
• Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, on-going student services support, and student acculturation into the university
• Contribute to the design and delivery of services that provide a strong foundation for the student’s academic success
• Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationship
• Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
• Teach or coach first year transitional programming as assigned

Relationship Management

• Support key relationships at the university and at the partnership, including Academic teams, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments

Technology

• Maintain accurate records and reporting for assigned cohort of students.
• Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processe
• Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience.

Minimum Qualifications

• Bachelor’s degree
• Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
• Demonstrated flexibility and interpersonal communication skills
• Problem-solving, decision-making, and creative-thinking abilities
• Excellent organizational skills and strong attention to detail
• Proven customer service skills
• Ability to work evening and weekend hours as needed
• Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

• Master’s degree
• Experience in higher education advising, student services, or hospitality
• Experience working with international students or customers in an administrative or academic capacity desired
• Experience planning and organizing events
• Experience working successfully with non-native English speakers
• Knowledge of Spanish, Mandarin, Arabic or Hindi is preferred

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

UIC Global is an Equal Opportunity Employer.

About Us

UIC Global is a partnership between University of Illinois at Chicago and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their university degrees.

Job Overview

The Accommodations Manager (AM) leads UIC Global’s efforts in student housing and accommodation management for international students enrolled in International Accelerator Programs. The AM manages all elements of program housing, which includes designing and maintaining dynamic data systems that track room housing rosters, inspection schedules, cleaning services, move-out/move-in, and fines for damages.  Additional responsibilities include but are not limited to managing dining plans, student insurance policies, and live-in residence staff.

The successful candidate is a skilled team player who can proactively manage accommodation services catered to international students. The AM must demonstrate a commitment to quality, to excellent customer service, and to the attention and guidance that international students require. He or she must possess strong organizational skills and interpersonal skills.

Essential Functions

Housing Administration Management

• Lead pre-arrival process to ensure housing assignments are prepared, including but not limited to booking and confirming arrival reservations, making housing assignments, and executing room set-up lists as well as managing punch card
• Supervise and lead Accommodations Coordinators in updating ancillary products, including activation and continuation of dining, insurance, and other services delivered to students
• Develop and manage a dynamic system to oversee regular housing inspection schedules and follow-up on remediation as necessary through third-party vendor networks
• Place students into housing locations, keeping accurate and up-to-date housing inventory
• Oversee maintenance of accurate records for student addresses; generate forms and information to students in housing to facilitate move-in and move-out
• Liaise with Student Services Manager and Global Residents/Resident Assistants to plan engagement activities at housing locations

Facilities Management

• Oversee third-party property management services to assure execution of items escalated for remediation; conducting follow up as needed
• Manage local cleaning service companies on cleaning and room turnover
• Lead the formulation and maintenance of housing policies and procedures, which may include eligibility, lease agreements, petitions, emergency or temporary housing, and riders to leases

People Management

• Recruit, develop, and retain team members to ensure productivity and engagement
• Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organizational goals
• Provide coaching, counseling, and corrective action (when necessary) to team members
• Foster a culture that reflects Shorelight’s values

Minimum Qualifications

• Bachelor’s Degree in Business Administration, Hospitality Management or related field
• Experience working in Hospitality Operations Management
• Demonstrated advanced knowledge of the Microsoft Office Suite, particularly Excel
• Excellent data management skills, including an understanding of how to create and maintain complex databases and produce reports as needed
• Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
• Experience working in lease administration, portfolio management, property management or three years of experience working in a university based international student pathway program
• Exceptional interpersonal, communication, and presentation skills
• Eligibility to work in the United States without sponsorship

Preferred Qualifications

• Experience working successfully with non-native speakers of English
• Experience working with Salesforce or other CRM software to produce reports and maintain accurate data
• Master’s degree in Business Administration, Higher Education Administration, Hospitality Management or related field

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

UIC Global is an Equal Opportunity Employer.