Student Services Archives - Page 7 of 10

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USC International Accelerator Program – Student Service Advisor

Columbia , South Carolina

Description

USC International Accelerator Program — Student Services Advisor

Columbia, SC

About Us

USC International Accelerator Program (IAP) is a partnership between the University of South Carolina (USC) and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at USC.

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to the Student Services Director, SSAs are responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

The SSA is an energetic team player who successfully executes support services catered to international students. The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills and the ability to focus his or her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Service

Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
Teach or coach first-year transitional programming if applicable

Relationship Management

Support key relationships at the university and at the partnership, including academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems

Data and Technology

Maintain accurate records and reporting for assigned cohort of students
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

Minimum Qualifications

Bachelor’s degree
Demonstrated interest in higher education advising, student services, or hospitality
Proven customer service skills
Demonstrated empathy in managing culturally sensitive situations
IT literacy (e.g., student information system or database, or customer relationship management systems)
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience in higher education advising, student services, or hospitality
Experience working with students who face a variety of challenging academic, social, or other needs
Experience working with international students or customers in an administrative or academic capacity
Experience planning and organizing events
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic, or Hindi

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

USC International Accelerator Program is an Equal Opportunity Employer.

Apply

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Auburn Global – Senior Student Service Advisor

Auburn , Alabama

Description

Auburn Global — Senior Student Services Advisor

Auburn, AL

About Us

Auburn Global is a partnership between Auburn University and Shorelight. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic success and likelihood in obtaining an Auburn degree.

Job Overview

The Senior Student Services Advisor (Senior SSA) supports all aspects of student services for international students enrolled in Auburn Global programs and reports to Student Service Director. The Senior SSA collaborates with student services leadership to assist in the development of strategies and processes that support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

The Senior SSA is a team player who successfully implements and executes support services catered to international students. Strong interpersonal and customer service skills are critical in successfully collaborating with internal and external stakeholders, university administrators, students, and parents.

Essential Functions

Student Service

Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
Teach or coach first-year transitional programming if applicable

Orientation

Lead and develop the orientation program, including scheduling and logistics
Manage orientation budget under the supervision of the Student Services Manager (SSM) or Student Services Director (SSD) where applicable
Recruit, train, and manage temporary staff
Debrief key stakeholders of orientation and Satmetrix, implementing improvements as best practices

Housing Management

Oversee the judicial process of students who have been given fines or need roommate conflict mediation
Manage housing budget under the supervision of the SSM or SSD where applicable
Place students into housing locations, keeping accurate and up-to-date housing inventory to meet predetermined occupancy goals
Manage housing waiver submissions
Supervise and train live-in residence staff in program housing
Source new housing options
Debrief key stakeholders of housing and Satmetrix, implementing improvements as best practices

Data and Technology

Maintain accurate records and reporting for assigned cohort of students
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
Help to coordinate student satisfaction surveys and associated analysis, with an eye toward improving the student experience

Minimum Qualifications

Bachelor’s degree
18+ months in SSA role or student-facing equivalent
Demonstrated interest in higher education advising, student services, or hospitality
Experience planning and executing events
Proven customer service skills
Demonstrated empathy in managing culturally sensitive situations
IT literacy (e.g., student information system or database, or customer relationship management systems)
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience in higher education advising, student services, or hospitality
Experience working with students of concern with a variety of challenging needs
Experience working with international students or customers in an administrative or academic capacity
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic, or Hindi

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

Auburn Global is an Equal Opportunity Employer.

Apply

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Cleveland State Global – Student Service Manager

Cleveland , Ohio

Description

Cleveland State Global — Student Services Manager

Cleveland, OH

About Us

Cleveland State Global is a partnership between Cleveland State University and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic success

Job Overview

The Student Services Manager (SSM) supports all aspects of student services for international students enrolled in Cleveland State Global programs and reports to the Student Services Director (SSD). The main responsibility of this role is to carry out parts of a strategic plan that supports students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

This skilled team player successfully implements support services catered to international students. The SSM is an entry-level manager role with an innovative approach to analysis, data-driven decision making, and problem solving. He or she understands the holistic overlay of the academic, social, and emotional needs in the student lifecycle. Having a hands-on approach to academic delivery, customer service, and business growth is essential to successful collaboration with internal and external stakeholders, university administrators, students, and parents.

Essential Functions

Student Service

Assist SSD in developing programs that guide, prepare, and motivate students toward degree completion
Oversee the student services team in delivering key service components of the student experience, including student housing and dining, pre-arrival communication, arrival support services, orientation programming, ongoing student services support, and the overall student experience
Handle special student cases, including students experiencing significant personal and academic difficulties
Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
Teach or coach first-year transitional programming if applicable

People Management

Recruit, develop, and retain team members to ensure productivity and engagement
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values

Data and Technology

Collaborate with the SSD and Academic Director on data collection and analysis
Provide required data and information to internal and external stakeholders, with an eye toward strategically planning future retention activities and creating the best possible experience for students
Contribute to student services operations to ensure that systems and procedures are followed, and technology is used to streamline systems and procedures; assist in the creation of new student services–related processes

Minimum Qualifications

Bachelor’s degree
2+ years’ experience in higher education or student-facing equivalent
Experience working with international students or customers in an administrative or academic capacity
Proven customer service skills
Demonstrated empathy in managing culturally sensitive situations
IT literacy (e.g., student information system or database, or customer relationship management systems)
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Proven people management skills
Experience in program evaluation and assessment
Experience working with students who face a variety of challenging academic, social, or other needs
Experience working with international students or customers in an administrative or academic capacity
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic, or Hindi

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

Cleveland State Global is an Equal Opportunity Employer.

Apply

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Cleveland State Global – Student Service Advisor

Cleveland , Ohio

Description

Cleveland State Global – Student Service Advisor

Cleveland, OH

About Us

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to Student Services Director,SSAs are responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross- cultural development in their new academic and social environment.

The Student Service Advisor is an energetic team player who can successfully execute support services catered to international students. The primary responsibility of the SSA is to deliver high-quality co-curricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills, and the ability to focus his/her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Service

Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion.
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, on-going student services support, and student acculturation into the university
Contribute to the design and delivery of services that provide a strong foundation for the student’s academic success
Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationship
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
Teach or coach first year transitional programming as assigned

Relationship Management

Support key relationships at the university and at the partnership, including Academic teams, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments

Technology

Maintain accurate records and reporting for assigned cohort of students.
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processe
Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience.

Minimum Qualifications

Bachelor’s degree
Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
Demonstrated flexibility and interpersonal communication skills
Problem-solving, decision-making, and creative-thinking abilities
Excellent organizational skills and strong attention to detail
Proven customer service skills
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience in higher education advising, student services, or hospitality
Experience working with international students or customers in an administrative or academic capacity desired
Experience planning and organizing events
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic or Hindi is preferred

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Cleveland State Global is an Equal Opportunity Employer.

Apply

Back to Careers Page

KU Academic Accelerator Program – Senior Student Service Advisor

Lawrence , Kansas

Description

KU Academic Accelerator Program – Senior Student Services Advisor

Lawrence, KS

About Us

The KU Academic Accelerator Program (KU AAP or AAP) is a partnership between the University of Kansas (KU) and Shorelight. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees.

Job Overview

The Senior Student Services Advisor (Senior SSA) supports all aspects of student services for international students enrolled in the KU Academic Accelerator Program and reports to the Student Services Director. The Senior SSA collaborates with student services leadership to assist in the development of strategies and processes that support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

Essential Functions

Student Service

Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
Teach or coach first-year transitional programming if applicable

Programs/Events Management

Lead and promote programs, events, and activities, including orientation, throughout the fall, spring, and summer terms aimed to increase student success, acculturation, and retention
Lead program/event logistics such as transportation and room reservations
Cultivate international and external relationships
Manage budget under the supervision of the SSD where applicable
Document events summaries, including vendors, costs, partners, successes, and areas of improvement
Debrief key stakeholders of program/event and Satmetrix, implementing improvements as best practices
Recruit, train, and manage temporary undergraduate and graduate staff

Data and Technology

Maintain accurate records and reporting for assigned cohort of students
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes

Minimum Qualifications

Bachelor’s degree
18+ months in SSA role or student-facing equivalent
Demonstrated interest in higher education advising, student services, or hospitality
Experience planning and executing events
Proven customer service skills
Demonstrated empathy in managing culturally sensitive situations
IT literacy (e.g., student information system or database, or customer relationship management systems)
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience in higher education advising, student services, or hospitality
Experience working with students of concern with a variety of challenging needs
Experience working with international students or customers in an administrative or academic capacity
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic, or Hindi

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

The KU Academic Accelerator Program is an Equal Opportunity Employer.

Apply

Back to Careers Page

KU Academic Accelerator Program – Senior Student Service Advisor

Lawrence , Kansas

Description

KU Academic Accelerator Program – Senior Student Services Advisor

Lawrence, KS

About Us

Job Overview

Essential Functions
Student Service

Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
Teach or coach first-year transitional programming if applicable
Lead all communication and trainings with Enrollment Services team; manage pre-arrival communication to students

Housing Management

Serve as liaison between KU AAP and KU Housing regarding contract, room assignments, and room changes
Manage housing budget under the supervision of the SSD where applicable
Meet with students who need roommate conflict mediation
Keep accurate and up-to-date housing inventory to meet predetermined occupancy goals
Supervise and train student employees
Manage housing waiver submissions
Source new housing options, including Living Learning Communities
Debrief key stakeholders of housing and Satmetrix, implementing improvements as best practices

Data and Technology

Maintain accurate records and reporting for assigned cohort of students
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
Coordinate student satisfaction surveys and associated analysis, with an eye toward improving the student experience

Minimum Qualifications

Bachelor’s degree
18+ months in SSA role or student-facing equivalent
Demonstrated interest in higher education advising, student services, or hospitality
Experience planning and executing events
Proven customer service skills
Demonstrated empathy in managing culturally sensitive situations
IT literacy (e.g., student information system or database, or customer relationship management systems)
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience in higher education advising, student services, or hospitality
Experience working with students of concern with a variety of challenging needs
Experience working with international students or customers in an administrative or academic capacity
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic, or Hindi

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

The KU Academic Accelerator Program is an Equal Opportunity Employer.

Apply

Back to Careers Page

UOP International – Student Services Director

Stockton , California

Description

UOP International – Student Services Director

Stockton, CA

About Us

UOP International is a partnership between the University of the Pacific (UOP) and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at UOP.

Job Overview

The Student Services Director (SSD) develops and leads all aspects of student services for international students enrolled in UOP International programs and reports to the Managing Director. The main responsibility of the role is to design and implement a strategic plan to support UOP International students’ academic engagement, social integration, and cross-cultural development in their new academic and social environment.

The SSD is a skilled team player who successfully develops support services catered to international students. The SSD is an experienced leader with an innovative approach to analysis, data- driven decision making, and problem solving. The SSD must leverage data and analysis to drive a strategic, high-impact student services organization in alignment with UOP International objectives. The SSD also possesses heightened interpersonal and customer service skills and leverages these skills to develop strategic relationships and work closely with university leaders and a range of administrators, partners, students, and parents. The SSD has a passion to deliver a high level of service to the students, and understand the holistic overlay of the academic, social, cultural, and emotional needs in the student life cycle.

Travel to satellite/regional campuses in Sacramento and San Francisco required.

Essential Functions

Student Service

In partnership with Managing Director, Academic Director and Shorelight leadership, develop programs that guide, prepare, and motivate students toward degree completion
Manage all UOP International student services, including student housing and dining, pre-arrival communication, arrival support services such as airport transfers, orientation programming, ongoing student services support, events calendar, coordination with university cultural associations, coordination of a student ambassador program and peer advising infrastructure, progression, matriculation, and the overall student experience
Maximize student retention and progression through active student participation in the program’s events, holistic advising, and tutoring as well as encouraging engagement in university events and clubs/organizations to foster a sense of belonging
Support Managing Director in the rollout of new program initiatives

People Management

Supervise a team of Student Services Advisors (SSAs) and an Associate Student Services Director responsible for holistic advising, student customer service, and program execution with a clear focus on student retention
Recruit, guide, and develop academic and administrative staff including talent management activities such as goal setting, performance reviews, ongoing feedback, and development planning

Relationship Management

Liaise with and create mutually beneficial, scalable relationships with key contacts at the university, including the Managing Director, Academic Director, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
Foster external relations and partnerships that continually enhance the reputation and success of UOP International
Liaise with partnership Academic staff regularly to ensure effective and efficient processes to support student success such as tutoring structures, advising structures, students of concern communication and protocols etc.

Data and Technology

Ensure that systems and procedures are established and followed to maintain accurate records and reporting on all aspects of the program
Leverage data and analysis to continually assess student success and satisfaction in order to create the best possible experience for students

Minimum Qualifications

Bachelor’s degree
2-5 years’ experience in higher education or hospitality
2+ years’ experience working with students or customers in an administrative or academic capacity
Experience with Microsoft Office Suite
Hands-on approach to academic delivery, customer service, and business growth
Demonstrated exceptional leadership, flexibility, interpersonal communication, presentation, and negotiation skills
Strategic and tactical planning expertise
Proven people and budget management skills
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience coordinating international student support services or leading customer experience programs
Experience in program evaluation and assessment
Experience working successfully with non-native English speakers
Experience planning and organizing events
Experience working with class management tools and systems
Knowledge of Spanish, Mandarin, Arabic or Hindi

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

UOP International is an Equal Opportunity Employer.

Apply

Back to Careers Page

International Accelerator Program at American University – Student Service Advisor

Washington , District of Columbia

Description

International Accelerator Program at American University – Student Service Advisor

Washington, DC

About US

The International Accelerator Program (IAP) is a partnership between American University (AU) and Shorelight Education. To support the university’s strategic plan goal of bringing the world to AU and AU to the world, the mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at AU.

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to Student Services Director, SSAs are responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross- cultural development in their new academic and social environment.

The Student Service Advisor is an energetic team player who can successfully execute support services catered to international students. The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills, and the ability to focus his/her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Service

Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, on-going student services support, and student acculturation into the university
Contribute to the design and delivery of services that provide a strong foundation for the student’s academic success
Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
Teach or coach first year transitional programming as assigned

Relationship Management

Support key relationships at the university and at the partnership, including Academic teams, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments

Technology

Maintain accurate records and reporting for assigned cohort of students
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience

Minimum Qualifications

Master’s degree
Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
Demonstrated flexibility and interpersonal communication skills
Problem-solving, decision-making, and creative-thinking abilities
Excellent organizational skills and strong attention to detail
Proven customer service skills
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Experience in higher education advising, student services, or hospitality
Experience working with international students or customers in an administrative or academic capacity desired
Experience planning and organizing events
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic or Hindi is preferred

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal

The International Accelerator Program at American University is an Equal Opportunity Employer

Apply

Back to Careers Page

Utah Global – Student Service Director

Salt Lake City , Utah

Description

About Us

Utah Global is a partnership between the University of Utah and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at the University of Utah.

Job Overview

The Student Services Director (SSD) develops and leads all aspects of student services for international students enrolled in Utah Global programs and reports to the Managing Director. The main responsibility of the role is to design and implement a strategic plan to support Utah Global students’ academic engagement, social integration, and cross-cultural development in their new academic and social environment.

The SSD is a skilled team player who successfully develops support services catered to international students. The SSD is an experienced leader with an innovative approach to analysis, data- driven decision making, and problem solving. The SSD must leverage data and analysis to drive a strategic, high- impact student services organization in alignment with Utah Global objectives. The SSD also possesses heightened interpersonal and customer service skills, and leverages these skills to develop strategic relationships and work closely with university leaders and a range of administrators, partners, students, and parents. The SSD has a passion to deliver a high level of service to the students, and understand the holistic overlay of the academic, social, cultural, and emotional needs in the student lifecycle.

Essential Functions

Student Service

In partnership with Managing Director, Academic Director and Shorelight leadership, develop programs that guide, prepare, and motivate students toward degree completion
Manage all Utah Global student services, including student housing and dining, pre-arrival communication, arrival support services such as airport transfers, orientation programming, ongoing student services support, events calendar, coordination with university cultural associations, coordination of a student ambassador program and peer advising infrastructure, progression, matriculation, and the overall student experience
Maximize student retention and progression through active student participation in the program’s events, holistic advising, and tutoring as well as encouraging engagement in university events and clubs/organizations to foster a sense of belonging
Support Managing Director in the rollout of new program initiatives

People Management

Attract, develop, and retain team members to ensure productivity and engagement
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values

Relationship Management

Liaise with and create mutually beneficial, scalable relationships with key contacts at the university, including the Managing Director, Academic Director, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
Foster external relations and partnerships that continually enhance the reputation and success of Utah Global
Liaise with partnership Academic staff regularly to ensure effective and efficient processes to support student success such as tutoring structures, advising structures, students of concern communication and protocols etc.

Data and Technology

Ensure that systems and procedures are established and followed to maintain accurate records and reporting on all aspects of the program
Leverage data and analysis to continually assess student success and satisfaction in order to create the best possible experience for students

Minimum Qualifications

Bachelor’s degree
2-5 years’ experience in higher education or hospitality
2+ years’ experience working with students or customers in an administrative or academic capacity
Experience with Microsoft Office Suite
Hands-on approach to academic delivery, customer service, and business growth
Demonstrated exceptional leadership, flexibility, interpersonal communication, presentation, and negotiation skills
Complex problem-solving, decision-making, and creative-thinking abilities with heightened sense of accountability and ownership of all things related to students
Strategic and tactical planning expertise
Proven people and budget management skills
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience coordinating international student support services or leading customer experience programs
Experience in program evaluation and assessment
Experience working successfully with non-native English speakers
Experience planning and organizing events
Experience working with class management tools and systems
Knowledge of Spanish, Mandarin, Arabic or Hindi

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Utah Global is an Equal Opportunity Employer.

Apply