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Student Service Advisor

Washington , District of Columbia

Description

International Accelerator Program at American University – Student Service Advisor
Washington, DC

About Us
The International Accelerator Program (IAP) is a partnership between American University (AU) and Shorelight Education. To support the university’s strategic plan goal of bringing the world to AU and AU to the world, the mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at AU.

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to Student Services Director, SSAs are responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross- cultural development in their new academic and social environment.

The Student Service Advisor is an energetic team player who can successfully execute support services catered to international students. The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills, and the ability to focus his/her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Service

Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, on-going student services support, and student acculturation into the university
Contribute to the design and delivery of services that provide a strong foundation for the student’s academic success
Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
Teach or coach first year transitional programming as assigned

Relationship Management

Support key relationships at the university and at the partnership, including Academic teams, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments

Technology

Maintain accurate records and reporting for assigned cohort of students
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience

Minimum Qualifications

Master’s degree
Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
Demonstrated flexibility and interpersonal communication skills
Problem-solving, decision-making, and creative-thinking abilities
Excellent organizational skills and strong attention to detail
Proven customer service skills
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Experience in higher education advising, student services, or hospitality
Experience working with international students or customers in an administrative or academic capacity desired
Experience planning and organizing events
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic or Hindi is preferred

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identify, Education, Criminal

The International Accelerator Program at American University is an Equal Opportunity Employer

Apply

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UDayton Global – Student Services Director

Dayton , Ohio

Description

UDayton Global — Student Services Director
Dayton, Ohio

About Us

UDayton Global is an innovative partnership between the University of Dayton and Shorelight Education. Together, they created UDayton Global’s International Accelerator Program (IAP), which combines intensive English-language instruction with courses, programs and additional support to help international students adjust academically and socially to the University of Dayton and the community of Dayton, Ohio. Offering programs for both undergraduate and graduate students, the IAP expands the university’s efforts to educate students from around the world and ensure positive outcomes.

The University of Dayton is a top-tier Catholic, Marianist research university that stands as a leader in higher education and one of the preeminent Catholic universities in the nation. It is one of the largest private universities in Ohio, with enrollment of more than 10,800 students, including more than 7,800 full-time undergraduates. The university employs approximately 2,600 full-time and part-time faculty and staff and is distinguished by strong academics, research and community involvement. The University of Dayton is an inclusive and collaborative community and a great place work!

Job Overview

The Student Services Director (SSD) develops and leads all aspects of student services for international students enrolled in UDayton Global. His or her main responsibility is to design and implement a strategic plan to support UDayton Global students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

The SSD leads the student services and on-campus teams in ensuring that students receive the support they need to build skills and find long-term success. He or she drives a strategic, high-impact student services organization that aligns with UDayton Global objectives and demonstrates innovative approaches to analysis, data-driven decision making, and problem solving. The SSD leverages his or her heightened interpersonal and customer service skills to develop strategic relationships with university leaders, administrators, partners, students, and parents. The SSD understands and communicates to others the holistic overlay of the academic, social, cultural, and emotional needs in the student lifecycle. His or her passion to deliver a high level of service to students inspires the same in internal and external teams. This position reports to and works closely with the Managing Director.

Essential Functions

Student Service

Develop programs that guide, prepare, and motivate students toward degree completion, in partnership with the Managing Director, Academic Director, and Shorelight leadership
Manage all UDayton Global student services, including housing and dining, pre-arrival and arrival support, orientation, events calendar, and coordination of student ambassador program and peer advising infrastructure
Maximize student retention and progression and foster a sense of belonging by encouraging participation in program events, university events, and on-campus clubs/organizations; advising students holistically; and offering tutoring services
Support Managing Director in the rollout of new program initiatives

People Management

Supervise a team of Student Services Advisors (SSAs) responsible for holistic advising, student customer service, and program execution with a clear focus on student retention
Recruit, develop, and retain team members to ensure productivity and engagement
Develop talent through goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values, including leading by example

Relationship Management

Liaise with and create mutually beneficial, scalable relationships with key contacts at the university, including the Managing Director, Academic Director, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Conduct, Health Services, Mental Health Counseling, and various other departments
Manage relationships with on- and off-campus housing, including auxiliary services (housing, dining, insurance)
Foster external relationships that continually enhance the reputation and success of UDayton Global
Liaise with partnership Academic staff regularly to ensure effective and efficient processes to support student success such as tutoring structures, advising structures, students of concern communication and protocols

Data and Technology

Ensure that systems and procedures are established and followed to maintain accurate records and reporting on all aspects of the program
Leverage data and analysis to continually assess student success and satisfaction to create the best possible experience for students

Minimum Qualifications

Bachelor’s degree
3+ years’ experience in higher education or hospitality
2+ years’ experience working with students or customers in an administrative or academic capacity
Experience with Microsoft Office Suite
Demonstrated exceptional leadership, flexibility, interpersonal communication, presentation, and negotiation skills
Strategic and tactical planning expertise
Proven people management and budget management skills
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship
Preferred Qualifications

Master’s degree
3+ years’ experience managing teams
Experience coordinating international student support services or leading customer experience programs
Experience in program evaluation and assessment
Event planning and organization experience
Experience working with class management tools and systems
Experience presenting to a wide range of constituencies
Housing management experience
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic, or Hindi

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

UDayton Global is an Equal Opportunity Employer.

Apply

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USC International Accelerator Program — Student Services Director

Columbia , South Carolina

Description

USC International Accelerator Program — Student Services Director

Columbia, South Carolina

About Us

USC International Accelerator Program (IAP) is a partnership between the University of South Carolina (USC) and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at USC.

Job Overview

The Student Services Director (SSD) develops and leads all aspects of student services for international students enrolled in USC IAP. His or her main responsibility is to design and implement a strategic plan to support USC IAP students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

The SSD leads the student services and on-campus teams in ensuring that students receive the support they need to build skills and find long-term success. He or she drives a strategic, high-impact student services organization that aligns with USC IAP objectives and demonstrates innovative approaches to analysis, data-driven decision making, and problem solving. The SSD leverages his or her heightened interpersonal and customer service skills to develop strategic relationships with university leaders, administrators, partners, students, and parents. The SSD understands and communicates to others the holistic overlay of the academic, social, cultural, and emotional needs in the student lifecycle. His or her passion to deliver a high level of service to students inspires the same in internal and external teams. This position reports to and works closely with the Managing Director.

Essential Functions

Student Service

Develop programs that guide, prepare, and motivate students toward degree completion, in partnership with the Managing Director, Academic Director, and Shorelight leadership
Manage all USC IAP student services, including housing and dining, pre-arrival and arrival support, orientation, events calendar, and coordination of student ambassador program and peer advising infrastructure
Maximize student retention and progression and foster a sense of belonging by encouraging participation in program events, university events, and on-campus clubs/organizations; advising students holistically; and offering tutoring services
Support Managing Director in the rollout of new program initiatives

People Management

Supervise a team of Student Services Advisors (SSAs) responsible for holistic advising, student customer service, and program execution with a clear focus on student retention
Recruit, develop, and retain team members to ensure productivity and engagement
Develop talent through goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values, including leading by example

Relationship Management

Liaise with and create mutually beneficial, scalable relationships with key contacts at the university, including the Managing Director, Academic Director, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Conduct, Health Services, Mental Health Counseling, and various other departments
Manage relationships with on- and off-campus housing, including auxiliary services (housing, dining, insurance)
Foster external relationships that continually enhance the reputation and success of USC IAP
Liaise with partnership Academic staff regularly to ensure effective and efficient processes to support student success such as tutoring structures, advising structures, students of concern communication and protocols

Data and Technology

Ensure that systems and procedures are established and followed to maintain accurate records and reporting on all aspects of the program
Leverage data and analysis to continually assess student success and satisfaction to create the best possible experience for students

Minimum Qualifications

Bachelor’s degree
3+ years’ experience in higher education or hospitality
2+ years’ experience working with students or customers in an administrative or academic capacity
Experience with Microsoft Office Suite
Demonstrated exceptional leadership, flexibility, interpersonal communication, presentation, and negotiation skills
Strategic and tactical planning expertise
Proven people management and budget management skills
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
3+ years’ experience managing teams
Experience coordinating international student support services or leading customer experience programs
Experience in program evaluation and assessment
Event planning and organization experience
Experience working with class management tools and systems
Experience presenting to a wide range of constituencies
Housing management experience
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic, or Hindi

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

USC IAP is an Equal Opportunity Employer.

Apply

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UIC Global – Student Service Advisor

Chicago , Illinois

Description

UIC Global – Student Service Advisor
Chicago, IL

About Us

UIC Global is a partnership between the University of Illinois at Chicago and Shorelight. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees.

Job Overview

The Student Service Advisor is an energetic team player who can successfully execute support services catered to international students. The primary responsibility of the SSA is to deliver high-quality co-curricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills, and the ability to focus his/her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Services

Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion.
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, on-going student services support, and student acculturation into the university
Contribute to the design and delivery of services that provide a strong foundation for the student’s academic success
Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationship
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
Teach or coach first year transitional programming as assigned

Relationship Management

Support key relationships at the university and at the partnership, including Academic teams, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments

Technology

Maintain accurate records and reporting for assigned cohort of students.
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience.

Minimum Qualifications

Bachelor’s degree
Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
Demonstrated flexibility and interpersonal communication skills
Problem-solving, decision-making, and creative-thinking abilities
Excellent organizational skills and strong attention to detail
Proven customer service skills
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience in higher education advising, student services, or hospitality
Experience working with international students or customers in an administrative or academic capacity desired
Experience planning and organizing events
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic or Hindi is preferred

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Needed – Identity, Education, Criminal

UIC Global is an Equal Opportunity Employer.

Apply

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International Accelerator Program at American University – Housing and Community Manager

Washington , District of Columbia

Description

International Accelerator Program at American University — Housing and Community Manager

Washington, D.C.

About Us

The International Accelerator Program is a partnership between American University and Shorelight. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their American University degrees.

Job Overview

The Housing and Community Manager(HCM) works closely with the student services team to acquire accommodations, make off-campus housing assignments, and manage accommodations for students enrolled in the International Accelerator Program. Reporting to the Student Services Manager, with a dotted line to the Student Services Director, the HCM organizes key elements of program housing, facilitates assignments for incoming students, and maintains operations and high-quality management in housing. Additional responsibilities include responding to a variety of student needs in off-campus program housing, often after hours. In all aspects of the job, the HCM must demonstrate a strong commitment to the specialized program, with a dedicated focus on excellent customer service.

This position has “nontraditional” business hours and also works in an on-duty capacity, which includes, but is not limited to, being physically present in housing facility during on-call hours, being responsible for the on-duty line, and being able to respond to emergencies in a timely manner. Some evening and weekend hours may be required to successfully fulfill the needs of this position.

Essential Functions

Housing Administration Management

Ensure housing assignments are complete and housing spaces are ready for student arrivals
Coordinate with vendors for furniture, housewares, linen packs, and other assignment needs
Oversee and track key distributions, including maintaining records for lockouts and lost key replacement as needed
Oversee biweekly health and safety inspections
Provide administrative reports on facilities, resident interactions, and housing assignments as well as manage documentation for fines and other invoices
Maintain data of housing locations and keeping accurate records of available space, including emergency contact information
Maintain a current accurate record of all inventory data, student placement, maintenance records, bed availability dates, etc. to ensure contracted beds are at a maximum occupancy
Coordinate with Marketing to develop content regarding housing, including brochures, reports, forms, and other educational materials
Track and report on occupancy and housing availability based on student progression

Residence Life Management

Foster residential community clarifying community outcomes and crafting complimentary programmatic events that underscore diversity, inclusion, respect, and personal ownership within the community
Partner with student services team to execute residence engagement strategies
Support student learning of community conduct standards, facilitate apartment contract meetings, and serve as first-level contact in resolving roommate conflicts
Oversee the judicial process of residence students ranging from fines, behavioral contracts, and community service to eviction
Oversee residence advisor team in the enforcement of community standards
Train residence life staff on conflict resolution and student conduct policies and procedures
Liaise with student services team on at-risk students

Incident and Emergency Response

Work in conjunction with student services team and appropriate campus partners to provide and coordinate crisis response and support to students as well as to coordinate emergency/crisis response to the rest of the university
Serve as an official campus authority for the Clery Act and mandatory reporter for Title IX issues
Provide timely and accurate notification and reporting using provided platforms
Attend campus functions, student programs, and after-hours emergency response
Serve in on-duty capacity for a portion or all of holiday breaks when university offices are closed

Minimum Qualifications

Bachelor’s degree
1-2 years supervisory experience
Demonstrated team player who can successfully manage accommodation services catered to international students
Ability and willingness to provide the attention and guidance that international students require
Ability to work in a diverse environment and to exhibit cross-cultural competence and understanding
Demonstrated tact, patience, sensitivity, and diplomacy, particularly with non-native English speakers

Preferred Qualifications

Resident life experience
Existing knowledge/familiarity with federal regulations (e.g., Clery Act)
Strong organizational and interpersonal skills
Familiarity with Salesforce, Google Docs, and SmartSheet

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

American University IAP is an Equal Opportunity Employer.

Apply

Back to Careers Page

Shorelight – American Collegiate, Los Angeles – Student Services Advisor

Los Angeles , California

Description

American Collegiate, Los Angeles—Student Services Advisor

Los Angeles, CA

About Us

American Collegiate, Los Angeles (ACLA) is located in the Westwood Village neighborhood of Los Angeles. Students complete one year of undergraduate-level general education UCLA courses offered through UCLA Extension, while cultivating rewarding experiences inside and outside the classroom. Students work with expert advisors to help them find their best fit transfer destination amongst Top-100 universities and colleges in the U.S.

Job Overview

The Student Services Advisor (SSA) helps develop and support student service programs for international students. Reporting to the Student Services Director (SSD), The SSA is responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

The SSA is an energetic team player who successfully executes support services catered to international students. The primary responsibility of the SSA is to deliver high–quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills and the ability to focus his or her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Service

Guide, prepare, and motivate students to a successful undergraduate experience, while preparing and helping students for transfer to another university or college
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
Teach or coach first–year transitional programming, if applicable
Assist with the creation and maintenance of promotional materials, such as but not limited to newsletters, social media, flyers/handouts, giveaway items, etc.

Relationship Management

Support key relationships at the university and at the partnership, including academic teams, International Student Services, Off-Campus Housing Provider, local dining services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
Build and support relationships with transfer destinations’ Admissions Offices and potential university partnerships for transfer agreements and assistance with transfer applications
Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems

Data and Technology

Maintain accurate records and reporting for assigned cohort of students
Maintain and update university and transfer data used for student advisement with the ability to work with team members across the American Collegiate umbrella
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

Minimum Qualifications

• Bachelor’s degree

Demonstrated interest in higher education advising, student services, or hospitality
Proven customer service skills
Demonstrated empathy in managing culturally sensitive situations
IT literacy (e.g., student information system or database, or customer relationship management systems)
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience in undergraduate transfer advising across U.S. institutions of higher education
Experience in student services, university residential life, or hospitality
Experience working with students who face a variety of challenging academic, social, or other needs
Experience working with international students or customers in an administrative or academic capacity
Experience planning and organizing events
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Russian, Arabic, or Hindi

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

American Collegiate, Los Angeles is an Equal Opportunity Employer.

Apply

Back to Careers Page

Auburn Global — Student Services Advisor

Auburn , Alabama

Description

Auburn Global — Student Services Advisor

Auburn, Alabama

About Us

Auburn Global is a partnership between Auburn University and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic success and likelihood of obtaining an Auburn degree.

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to the Student Services Manager (SSM), SSAs are responsible for collaborating with the SSM to support students’ academic engagement, social integration, and cross–cultural development in their new academic and social environment.

The advisor is an energetic team player who can successfully execute support services catering to international students. The primary responsibility of the SSA is to deliver high-quality co-curricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills, and the ability to focus his/her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Service

Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming,ongoing student services support,and student acculturation into the university
Contribute to the design and delivery of services that provide a strong foundation for the student’s academic success
Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency, problem solving,and interpersonal relationships
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
Teach or coach first year transitional programming as assigned

Relationship Management

Support key relationships at the university and at the partnership,including Academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments

Technology

Maintain accurate records and reporting for assigned cohort of students
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience

Minimum Qualifications

Bachelor’s degree
Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
Demonstrated flexibility and interpersonal communication skills
Problem-solving,decision-making,and creative-thinking abilities
Excellent organizational skills and strong attention to detail
Proven customer service skills
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience in higher education advising, student services, or hospitality
Experience working with international students or customers in an administrative or academic capacity desired
Experience planning and organizing events
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic or Hindi

ApplicationProcess

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

Auburn Global is an Equal Opportunity Employer.

Apply

Back to Careers Page

LSU Global – Student Services Advisor

Baton Rouge , Louisiana

Description

LSU Global – Student Services Advisor
Baton Rouge, Louisiana

About Us

LSU Global is a partnership between Louisiana State University (LSU) and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees.

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to Student Services Director (SSD), SSAs are responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environment.

Essential Functions

Student Service

Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, on-goings student services support, and student acculturation into the university
Contribute to the design and delivery of services that provide a strong foundation for the student’s academic success
Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
Teach or coach first year transitional programming as assigned

Relationship Management

Support key relationships at the university and at the partnership, including Academic teams, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments

Technology

Maintain accurate records and reporting for assigned cohort of students
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience

Minimum Qualifications

Bachelor’s degree
Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
Demonstrated flexibility and interpersonal communication skills
Problem-solving, decision-making, and creative-thinking abilities
Excellent organizational skills and strong attention to detail
Proven customer service skills
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience in higher education advising, student services, or hospitality
Experience working with international students or customers in an administrative or academic capacity desired
Experience planning and organizing events
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic or Hindi is preferred

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal and Credit

LSU Global is an Equal Opportunity Employer.

Apply

Back to Careers Page

USC International Accelerator Program – Student Services Advisor

Columbia , South Carolina

Description

USC International Accelerator Program— Student Services Advisor

Columbia, SC

About Us

USC International Accelerator Program (IAP) is a partnership between the University of South Carolina (USC) and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at USC.

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to the Student Services Director (SSD), SSAs are responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

The SSA is an energetic team player who successfully executes support services catered to international students. The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills and the ability to focus his or her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Service

Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
Teach or coach first-year transitional programming if applicable

Relationship Management

Support key relationships at the university and at the partnership, including teams, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems

Data and Technology

Maintain accurate records and reporting for assigned cohort of students
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

Minimum Qualification

Demonstrated interest in higher education advising, student services, or hospitality
Proven customer service skills
Demonstrated empathy in managing culturally sensitive situations
IT literacy (e.g., student information system or database, or customer relationship management systems)
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience in higher education advising, student services, or hospitality
Experience working with students who face a variety of challenging academic, social, or other needs
Experience working with international students or customers in an administrative or academic capacity
Experience planning and organizing events
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic, or Hindi

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

USC IAP is an Equal Opportunity Employer.

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