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Manager, Sponsor Operations

Boston , Massachusetts

Description

About Us

Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Manager, Sponsor Operations (MSO), develops and executes all sponsored student operations that drive bookings, arrivals, and campus success. The MSO works closely with Admissions, Recruitment, Enrollment Services, Campus Operations, IT, and Shorelight’s global recruitment training team to ensure maximum NSEs and retentions. Measures of success for this role include the ability to generate and implement technology-focused operational solutions, support for and success of the recruitment team in their generation of NSEs, and systemic improvements to our IT systems to maintain Shorelight’s above-average retention record. The position directly reports to the Director of Global Sponsor Relations, with a dotted line to the Vice President, Enrollment Management.

Essential Functions

Lead and implement the strategy for enrollment management processes as they relate to the sponsored student population across Shorelight partners
Track and analyze application and admissions data to identify trends and operationalize solutions
Act as the point person to navigate and resolve sponsored student specific roadblocks at the top of the admissions funnel
Develop and implement Enrollment Services strategies and policies as they relate to the unique needs of sponsored students
Demonstrate expertise on sponsored students throughout the admissions and enrollment services pipeline
Co-chair the Sponsored Student Steering Committee as it relates to sponsored student operations

Campus Operations

Collaborate with the Director of Global Sponsor Relations to maintain best practices for on-campus social and religious accommodations
Oversee biweekly meetings with the designated sponsored student team leads to update on relevant changes and information about sponsored student policies as they affect campus partners
Provide support to admissions as a bridge to recruitment, actioning detailed clarifications and follow up for individual students
Expand and implement sponsor orientation programs on a semesterly basis across all partners, including arrival support as needed
Partner with Shorelight’s global marketing team in producing all marketing materials relevant to sponsored students
Provide daily support for sponsored student team leads and sponsored student directors

Data Management

Oversee the auditing and Salesforce optimization of academic study plans for sponsored students
Develop current systems to support academic reporting for sponsored students
Advocate for sponsored students in the development of new Salesforce processes
Develop, build, and implement accurate sponsored tracking using Salesforce and Tableau to ensure clear visibility throughout the sponsored student pipeline to all stakeholders
Maintain data accuracy and accessibility
Maintain maximum levels of competitor awareness, product knowledge, and market intelligence

People Management

Train new and existing hires on all aspects of sponsored student recruitment and retention
Analyze data to provide ongoing weekly updates, reports, and forecasts to the recruitment team
Be the point of information and clarity on all sponsored student recruitment process questions
Liaise between recruitment and campus as relates to NSEs
Develop or update memorandum of understanding with sponsoring bodies to receive sponsorship approval
Liaise with sponsoring bodies and academic advisors to continue to build relationships
Continually advocate recruitment by developing operations and policies that successfully recruit sponsored students

Minimum Qualifications

Bachelor’s degree
3+ years experience working in the field of sponsors with international students
Demonstrated communication ability with external sponsoring organizations, attainment of goals and development of relationships
Excellent written and verbal communication skills, including ability to work in an autonomous environment and lead strategic discussions and presentations
Experience recruiting, leading, motivating, and retaining staff
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Excellent time management, project management, prioritization and organizational skills
Results focus and strong management skills with the flexibility to handle multiple tasks

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and a cover letter.

Background check required – Education, Criminal, Identity.

Shorelight Education is an Equal Opportunity Employer.

Apply

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Shorelight Education — Manager, Campus Admissions Operations

Boston , Massachusetts

Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

The Manager, Campus Admissions Operations supports the growth and optimization of the campus admissions function on each of Shorelight’s partner campuses. Reporting to the Director of Campus Admissions Operations, the Manager, Campus Admissions Operations is a key liaison to all campus admissions staff across Shorelight’s partner portfolio. This role monitors and supports the health and functionality of each campus admissions operation and develops best practices across the portfolio. The individual in this position is a self-directed professional with excellent problem-solving, communication, and detail-oriented skills.

Essential Functions

The responsibilities of this position include:

Enrollment Management (40%)
- Work collaboratively with the campus admissions operations team to track and measure department Key Performance Indicators (KPIs) to quantify and qualify admissions performance against Academic Year and Fiscal Year strategic goals.
- Utilize both Salesforce and Tableau to develop and maintain transparent data for both internal workflow and external university facing reporting.
- Collaborate with Salesforce product team and cross-functional partners to ensure data integrity is maintained to support all campus admissions operations reporting requirements
- Ensure that workflows and processes can be actively recorded and tracked in the system to ensure data accessibility and reduce manual data use outside Salesforce
- Develop and execute operational standards to ensure optimal functioning and efficiencies of all campus admissions teams, including process planning, outcome management, and effective communication flow

Campus Operational Processing (20%)
- Cultivate cross-departmental relationships to ensure continuity in campus admissions support throughout the student lifecycle
- Coordinate informational updates across campuses; develop and manage enhanced admission services across all partnerships
- Support the ownership of the master admissions requirements and policy that governs departmental (campus, central, and global) admissions operations across all partnerships
- Assess current admission policy and procedures on each campus to align admission requirements and processes across the portfolio that will encourage partner growth and sustainability
- Draft efficient admission policy and procedures leveraged through an accessible knowledge base for sharing partnership-wide best practices; manage this knowledge database for continued use by campus admissions and collaboration with recruitment and implementation

Sponsored Student Operations (40%)
- Cultivate cross-departmental relationships to ensure continuity in campus admissions support throughout the student lifecycle
- Lead and implement the strategy for enrollment management processes as they relate to the sponsored student population across Shorelight partners.
- Track and analyze application and admissions data to identify trends and operationalize solutions.
- Develop, build, and implement accurate sponsored tracking using Salesforce and Tableau to ensure clear visibility throughout the sponsored student pipeline to all stakeholders.
- Act as the point person to navigate and resolve sponsored student specific roadblocks at the top of the admissions funnel.
- Demonstrate expertise on sponsored students throughout the admissions and enrollment services pipeline
- Co-chair the Sponsored Student Steering Committee as it relates to sponsored student operations.
- Analyze data in order to provide ongoing updates, reports and forecasts to the recruitment team.

Minimum Qualifications

Bachelor’s degree supplemented with relevant work experience; master’s degree in higher education, international education, or related field preferred
Knowledge of international student services within a higher education setting
Well-rounded knowledge of CRM systems, mainly Salesforce
Exemplary customer service, presentation, and public speaking skills
Outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds
Demonstrated project organization skills, including the ability to multitask, balance priorities, set and manage timelines for deliverables
Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
Experience using Microsoft Office programs and databases
Ability to be based full-time in Boston with 15% domestic travel as needed

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Needed – Identity, Education, Criminal

Shorelight Education is an Equal Opportunity Employer.

Apply

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Shorelight Education — Communications Intern

Boston , Massachusetts

Description

About Us

Job Overview

Shorelight Education is looking for an energetic and passionate communications intern to assist with day-to-day activities that support our organization’s strategic communications plan.

Key Responsibilities

Research media and press opportunities at the local, national and international levels
Manage and update Shorelight’s master media contact list
Develop press releases crafting angles specific to the media outlet/reporter
Write copy for web, social media, and other forms of external communication
Assist with website and social media monthly reporting
Contribute and collaborate with communications team to share ideas and receive feedback
Assist with administrative duties

Other Responsibilities:

Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents or weaknesses to Shorelight Security

Qualifications

Completed or working toward a college degree, preferably in a related field (e.g., English, Marketing/Communications, or Public Relations)
Excellent written communication skills
Strong creativity
Ability to work both independently and as part of a team
Strong attention to detail

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal

Shorelight Education is an Equal Opportunity Employer.

Apply

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Senior Quality Assurance Engineer

Boston , Massachusetts

Description

About Us

Job Overview

The Senior Quality Assurance Engineer validates solutions within our applications. This position serves an integral role throughout the development lifecycle, the core functions being requirements and solution analysis, testing of new and modified functionality using different techniques like Automation and Manual Testing.

Essential Functions

Review requirements specifications and technical design documents to provide timely and meaningful feedback
The primary application you’ll be testing is Salesforce.com and applications developed on the force.com platform.
Create detailed, comprehensive, and well-structured test plans and test cases
Estimate, prioritize, plan, create and execute testing activities
Identify, record, document thoroughly, and track bugs
Work with the development team and business partners to define or refine business rules and processes as needed.
Collaborate with the development team and business partners throughout the development lifecycle
Create and Maintain Automated Test Suite.
Support user acceptance testing
Identify and track defects when test failures occur, narrowing the root cause to enable efficient investigation
Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

BS degree, preferably in computer science, engineering, or a related subject
Strong knowledge of manual and automated QA methodologies, tools, and processes
Experience in writing clear, concise and comprehensive test plans and test cases
Excellent communication and creative-thinking skills, with an ability to use data to inform all decisions
Experience working in Agile/Scrum/Lean methologies.
Experience creating/working with Web/ Mobile App Automation.
Experience with performance and/or security testing is a plus.
Experience working with Robotframework is a plus.
Experience working with Salesforce application is desired.
Clear and effective verbal and written communication
Ability to collaborate with stakeholders from local, national, and international constituencies
Entrepreneurial mindset and passion for emerging technologies
Eligibility to work in, and travel freely to and from, the United States without sponsorship

Security Compliance

Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents or weaknesses to Shorelight Security

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal

Shorelight Education is an Equal Opportunity Employer.

Apply

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Enrollment Management Specialist, U.S. Onshore

Boston , Massachusetts

Description

About Us

Job Overview

The Enrollment Management Specialist supports a student’s journey throughout the admissions lifecycle. This includes evaluating students’ academic records, collecting and reviewing admissions documents for completion, visa preparation and counseling, and other pre-arrival conversion activities in the U.S. Onshore region. Based in Boston, the Enrollment Management Specialist works as part of a highly motivated professional team and is responsible for supporting the conversion of applicants to new student enrollment for our University partners.

This position collaborates with colleagues within the enrollment management team, recruiters/sales teams, and Shorelight’s university campus teams to provide a student-focused, high-touch, signature learning, and service experience that leads to student conversion. Measures of success for this role include the ability to drive conversion from application submission to deposit and enrollment, achieving a high rate of application completion, pre-payment, visa issuance, and on-time arrival to campuses, while maintaining quality and service delivery expectations. This service and support role requires engaging with applicants, parents, and agents via online chat platform, email, and telephone daily.

Key Responsibilities

Application Evaluation and Support
- Evaluate academic credentials, English proficiency, and standardized test scores against partner programs’ admissions requirements to determine opportunities for a students’ admissibility
- Render decisions and redirect students to other programs where they may be admissible
- Review and collect all application document requirements
- Maintain high-quality review standards while meeting service delivery deadlines
- Work with colleagues in Global Enrollment Management to support continuous process and policy improvement for all programs
- Maintain application data in Salesforce; use views and reports to track production and individual performance
- Collaborate with team and cross-functional colleagues to support and achieve monthly and annual organizational target goals

I-20 and Visa Preparation
- Collaborate closely with agents and admissions and recruitment teams for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
- Provide a comprehensive visa preparation service to students and agents, including regular presentations to agencies, sharing of tips and best practices, and mock interviews with students to achieve a 95%+ visa issuance rate
- Track and analyze visa appointments, embassy processing times, and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights

Pre-Departure Process and Activity Management
- Manage and facilitate an engaging and informative pre-departure concierge service for students, parents, and agencies
- Participate with the planning and implementation of pre-departure events (online and offline)
- Ensure students’ financial obligations are met by facilitating payments of tuition and other associated fees before departure
- Ensure students complete and submit pre-arrival documentation to campuses, with a focus on the transportation form, so campus teams can effectively manage the arrival process
- Work with recruitment team, students, and agencies to ensure on-time arrival of students to campus for orientation
- Serve as the main point of contact for all sub-regional agents and students in the pre-arrival phase

Data Analysis and Reporting
- Provide key partner’s VIP service, including customized reports, regular update of student application progress, and in-agent office visits
- Analyze data to provide ongoing weekly updates, reports, and forecasts to the Enrollment Services Manager and regional team for all students
- Be the point of information and clarity on all conversion activities and student status

Stakeholder/Student Family Engagement and Management
- Manage and maintain regional agent/student online enquiry platforms
- Build a strong rapport with students, parents, channel partners, partner campus teams, admissions, and any other key stakeholders
- Maintain a database of assigned students to track their status and progress toward arrival
- Act as key contact for the campus student services teams post-arrival to help communicate with channel partners/parents to assist with any follow-on activities post-enrollment (e.g., student attendance, performance)

Minimum Qualifications

Bachelor’s degree or equivalent required
Proficiency in speaking and writing Mandarin preferred
Outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds
Excellent organizational skills and strong attention to detail
Effective time management skills, sense of urgency, and ability to plan and prioritize daily activities
Proven ability to take initiative, work independently, and manage multiple tasks efficiently
Ability to consistently meet quality standards and complete projects in a timely manner
Strong critical-thinking and problem-solving skills, complemented by good judgment
Excellent ability to both motivate self and work effectively in a team environment
Strong consultative skills and demonstrated ability to adapt to change in a fast-paced environment
Ability to receive constructive feedback and demonstrate accountability
Working knowledge of Microsoft Office (Word, Excel, Power Point)

Preferred Qualifications

Prior experience in an admissions/sales role in the higher education or international education sector or related field
Working knowledge of CRM software (e.g., Salesforce)
Experience living, working, or studying overseas

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal

Shorelight Education is an Equal Opportunity Employer.

Apply

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Senior Admissions Specialist

Boston , Massachusetts

Description

Job Overview

The Senior Admissions Specialist evaluates US Onshore and/or LATAM undergraduate and graduate students’ academic records, renders admissions decisions, enters and maintains student application data into Shorelight’s CRM, interfaces with partner CRMs for student record creation and application data transfer, and collaborates with cross-functional staff to implement admissions procedures for new graduate programs. This position reports to the Associate Director of Global Admissions Operations.

Essential Functions

Support Shorelight’s access mission by reviewing all programs’ admissions requirements to determine opportunities for students’ admissibility
Assess student academic credentials and render decisions for admission to partner programs for US Onshore and LATAM regions
Evaluate undergraduate and graduate coursework to determine whether applicants satisfy prerequisites and/or receive transfer credit
Cultivate and manage a strong working relationship with the US Onshore and/or LATAM recruitment team(s)
Work with campus teams to support continuous process and policy improvement for graduate programs
Track and prepare reports
Assist with other aspects of the application process as needed

Minimum Qualifications

Bachelor’s degree
Proficiency with Salesforce and/or higher education CRM systems
Knowledge of international postgraduate and undergraduate transcript and language credentials
Exemplary customer service, presentation, and public speaking skills
Outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds
Excellent organizational skills and strong attention to detail
Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
Experience using Microsoft Office programs and databases
Ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals
Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

Previous international education and admissions experience

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Apply

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Career Development Intern (Summer)

Boston , Massachusetts

Description

About Us

Job Overview

The Career Development Intern is passionate about working within international education. This individual has a strong work ethic and abundant enthusiasm for developing his or her skills and career.

Marketing is an essential support for program promotion and community relations at Shorelight. The Career Development Intern contributes to content creation for Shorelight’s Career Development Program (the Career Accelerator), working closely with the Program Director and Project Coordinator. Our intern also performs database management (using Salesforce) to research priority leadership development programs that often provide successful entry points to the career world for our graduates.

The Career Development Intern works with a number of stakeholders in the headquarters office to gain a well-rounded experience of the entire business.

Essential Functions

Marketing

Capture and share content for social media platforms such as highlights and key moments for events as determined by the Career Accelerator team
Work with the Career Accelerator Program Managers to write content for partnership blogs and weekly newsletters for the recruitment team
Contribute to Career Accelerator internal channel with student success stories, student/university outings, and other updates

Data Analytics

Review and update the current database of Leadership Development Programs/ Graduate Recruitment Programs to identify and catalog important recruitment procedures and application deadlines
Update the current database of student information to identify and catalog professional opportunities

Support

Identify key industry contacts and contact details (where possible) for each university program
Conduct research and collect information for a variety of projects, including program training manuals, economic reports, and professional opportunities for international students
Support the Student Ambassador Program when needed
Provide additional support to the wider partner operations team

Minimum Qualifications

Strong written and verbal English skills
Ability to prioritize and execute multiple projects efficiently and simultaneously
Ability to think independently, thoroughly, and critically in fast-paced contexts
Strong knowledge of social media platforms, including LinkedIn, Facebook, Twitter, and other local media platforms
Demonstrated interest in international education
Proficient in Microsoft Word, PowerPoint, and Excel
Open and enthusiastic to learn

Preferred Qualifications

Business Administration, Marketing, or other relevant major

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.

Apply

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Global Recruitment Operations Intern (Summer)

Boston , Massachusetts

Description

About Us

Job Overview

Shorelight Education is seeking a dynamic individual to learn, experience and participate actively in Shorelight’s global student recruitment operations, consisting of data development/management, project implementation, and CRM management. The Global Recruitment Operations Intern is an integral part of the Shorelight team working closely with the recruitment operations team on initiatives to help the global recruitment team achievement their goals.

This position will directly report to the Director of Recruitment Operations and work closely with the rest of the Boston based recruitment team. The Global Recruitment Operations Intern will have a positive, can-do attitude, strong attention to detail, and exceptional communication skills.

Key Responsibilities

Data/Analytics

Support the global recruitment team with access to key data and analytics that aid in the enrollment process by partnering closely with Shorelight’s analytics team
Support the analysis of Shorelight’s enrollment pipeline to uncover trends, opportunities etc.

CRM Management

Data development, monitoring, and management using Shorelights CRM, Salesforce
Partner with Shorelight’s technology team on key optimizations for Shorelight’s CRM for the global recruitment team

Project Implementation

Support the Global Recruitment team and collaborate with Shorelight’s marketing, admissions, technology teams in the execution of cross functional projects to help achieve enrollment goals
Research new sources for students that enables the recruitment team to develop new channels

Qualifications

Related background in Marketing, Analytics Business related majors
Able to manage projects and move them forward in a timely manner toward completion despite obstacles and challenges
Strong fact checking abilities and attention to detail
Excellent project management skills including setting priorities and anticipating needs
Strong work ethic, commitment to excel, and proven ability to work independently
Experience and/or strong interest in the higher education industry
Eligibility to work under pressure

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.

Apply

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Product Management Intern (Summer)

Boston , Massachusetts

Description

About Us

Job Overview

The Product Development and Management Intern supports the development of undergraduate products and programs across our existing undergraduate partners, as well as any new partnerships launching throughout the year. Product management and centralized development is a new function at Shorelight, so this role supports us paving the way in establishing processes and executing key deliverables for a successful product management department. This role reports to the Senior Director of Undergraduate Product Development.

The Product Development and Management Intern not only supports team efforts but owns and drives key assignments throughout his or her time at Shorelight. The ideal candidate embraces a fast-paced, small business environment and understands how to navigate and operate in a multiple-stakeholder, matrixed environment. The intern should embody the passion to create, optimize, analyze, hypothesize, and realize, to help Shorelight meet its goal of providing international students with the best access to accredited U.S. universities.

Essential Functions

Competitive and Product Analyses

Lead and partner with analytics to develop a suite of product-level Tableau and Salesforce reports, which will serve as the foundation of product strategy development
Assist in the development of partnership analyses, a full university-facing report that combines product, marketing, and competitive analysis to inform future product and marketing recommendations
Establish competitive reporting that allows for cross-functional reach across academics, partner operations, student services, global recruitment, and product sales; this will serve as a major input to product strategy development
Develop opportunity assessments across educational pathway programs/products, as well as university-level assessments to help inform our global sales strategy; identify 3–5 key areas in which Shorelight should be playing and winning
Assist in the development of portfolio programs (i.e., Shorelight English) that allow us to maximize our offerings across all partners and subsequently contribute to product marketing strategies
Team up with partner operations, global recruitment, product management, and finance to assist in the development of product-level forecasting and pricing modeling

Minimum Qualifications

Pursuing a Master’s degree (MBA, MFA, Data Analytics or similar field)
Experience in analytics
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Experience working in education or international recruitment
Experience in program evaluation and assessment
Experience in working in Salesforce and/or Tableau

Apply